The Westin Tempe

I would not stay at The Westin Tempe again, nor would I recommend it. After my closest friends and family members had spent quite a significant amount at this hotel on multiple rooms for a much anticipated bachelorette party, we noticed there were discrepancies in our folios, so we reached out to the front desk manager, Danielle. The manager showed a lack of courtesy and was rude and unprofessional when addressing what would have been a simple issue. She refused to remove the error charges on the folios and wanted to start an argument with us. What a way to ruin the fun and celebrations after a party. We understand there can be unexpected issues or billing errors that need to be fixed; however, there is absolutely NO EXCUSE for initiating an argument using an unprofessional tone and disrespectful comments towards guests. After reaching out to Marriott Bonvoy’s customer service and providing copies of the supporting documentation, the error charges were ultimately reversed. The supervisor at Bonvoy’s customer service apologized to us for the unsatisfactory service provided by the hotel and for having to deal with this after our bachelorette party.

The location of this Westin is excellent, as it is literally right next to ASU and the Tempe business district. However, the service and recognition of Bonvoy elite status were extremely poor. While the exterior of the property is well-maintained, I was surprised by the lack of training and the discourteous front desk agents and manager. As an elite member, I expected better service. Just before check-in, I checked the availability of rooms on the Bonvoy appt. To my surprise, an agent informed me that the app did not reflect the latest room availability and that all the upgraded rooms had already been assigned to other guests. So no upgrade for me. During the stay, there was a disturbance from one of the guests next door, who appeared to be having a party for a weekend game. When I requested to switch rooms, I was told that the property was fully booked. When I expressed my dissatisfaction with the manager, Daniela or Danielle, she showed little interest in providing assistance and displayed a lack of empathy. Daniela's or Danielle's response was quite condescending. Instead of offering a solution, she said there was nothing she could do, and I was free to depart early, but there would be no refund. Overall, the service experience fell well short of the level I had anticipated for Westin properties. I would not recommend staying at the Westin Tempe unless you enjoy receiving literally no customer service and having a frustrating experience.

Location, amenities

Random people walking around. Weird guy at pool and elevator that was not a guest. Didn’t feel comfortable.

⭐️⭐️⭐️⭐️⭐️ Raving Review for Hannah at The Westin Tempe! Upon arrival, there was a bit of a mix-up with our room type and card on file. It was honestly a confusing situation. However, every team member we encountered was friendly and accommodating, and I especially want to shout out Hannah for going above and beyond! On the day of check-out, she handled everything with such patience, professionalism, and kindness. She made sure all the details were sorted and that we left feeling completely taken care of. Thank you again, Hannah, for turning a stressful start into a smooth and positive experience. The Westin Tempe is lucky to have you!

Normally, I don't write reviews, but our recent stay at this hotel was so frustrating that I had to share our awful experience. The check-in time is 4 pm but my wife and I waited more than two hours for our room. To make matters worse, I had called the hotel in advance after arriving in Phoenix to confirm that we could check in during the afternoon, as we had a dinner to attend. The service at the front desk was just awful, the staff seemed distracted and uninterested in assisting guests. While we waited for our room after 4 pm, no one from the front desk team offered us a bottle of water. When I checked back and asked about alternative check-in options, we were told that the rooftop bar was open or that we could voluntarily accept a downgraded room. We honestly expected better service than this. I have been a loyal Marriott member for 15 years and stayed more than 170 nights last year, so I expected more from a Westin. Unfortunately, the front desk team at this location simply doesn’t take care of its guests. The company that manages this Westin should be ashamed of the poor service at this property. Take your money somewhere else!

Anthony was over the top in regards to customer service…He was running Cup of Joe coffee shop and delivered “knock your socks off service!!!!!

I had an absolutely fantastic experience checking in and out of the Westin tempe. Hannah, Liz, and Anisa did an exquisite job making sure that I enjoyed my stay and that me and my girlfriend were well taken care of during our short stay here. Whatever requests I had were promptly handled, and their attention to detail, and courtesy is what made me write this review!

Room perfect with heavenly bed.

The beds

They always over charge

clean room and nice staff