Conrad Las Vegas at Resorts World

Unfortunately, Conrad Las Vegas was a very disappointing experience. The hotel may look impressive from the outside, but inside it feels tired, worn out, and poorly maintained. The rooms are old, very basic, and not particularly clean. The design gives the impression that someone tried to make it look “modern” many years ago, then simply gave up and went to a conference. And this is probably the main feeling of the hotel: you do not feel like a guest, you feel like a small ant lost inside a giant shopping mall, conference center, and train station all at the same time. There is no warmth, no coziness, no beauty, and no real sense of care for the guest. Everything feels huge, impersonal, crowded, and chaotic. The service was also very weak. It was difficult to get proper housekeeping or any real attention from the staff. The atmosphere is not “welcome to Las Vegas,” but more like “please take a number and try not to disturb the system.” The rooms themselves are especially disappointing: tired, poorly decorated, and cheap-looking. For a hotel of this category, I expected at least some comfort, cleanliness, and pleasant atmosphere. Instead, the overall feeling was that I was staying in the backstage area of a never-ending business conference. If you are looking for charm, comfort, good service, or a pleasant hotel experience, I would not recommend this hotel. It may be suitable if your dream vacation is to live inside a convention center with elevators.

Hotel was nice overall. We had issues with our room for the 1st couple of days & the staff did not seem to make it a priority to correct the situation. Would not put the property in the same category as the Wynn, Encore, Balligio, Fountain Bleau.

We asked for early check In and we were told we would get a text when the room was ready we arrived at 8 am. We called to check the status of the room around 2..front seat was not helpful, finally they said they would check on it. They said 30 minutes it would be ready, we will get a text. By 430 we were like can we check in yet, and the lady up front was like yeah why.

The resort and restaurants and customer service.

Everything

Awesome time and the room was amazing. Enjoyed the entire property. Very clean and nice.

I reserved a package on the website and when I got to the hotel, the employees were unaware of the package. It wasn't until I checked out, that my guest service associate told me that there was a paper with a map to how I was supposed to redeem my full package. That was a disappointment, as well as the pool closes at 7pm every night, in Vegas that is about the time when it is bearable to even go outside. Finally, ordering room service was really inconvenient because I had to download the Grub Hub app, and create a while other profile. Even though there was a QR code on the table, which I had no idea was for room service, I wasted 2 hours just trying to get food brought to me. It was not relaxing at all. On the plus side, the room was clean, and pretty quiet.

Horrible had to pay so many fees that I wasn’t aware of

Love this hotel!The views from the floor to ceiling windows are spectacular. Great restaurant options, pools and entertainment. The Loop station on site makes it so convenient to get to the LVCC especially. The best was the front desk staff member, Layla. She was so professional and proactive in noticing us waiting in a wrong line. She was amazingly helpful and went way beyond our expectations for high level service. Getting to experience world class service at the get go in checking into the hotel set the tone for our whole trip. It felt like the type of service one would get years ago and she was such a pleasure to work with. It was the perfect start to our trip.