Birkenhead House

The staff were very friendly and helpful.

The hotel is not suitable for people with mobility issues. There are a lot of stairs and not all have handrails.

环境好，位置好，风景好，服务好

没有

Pure perfection. Like coming home. BH is my favourite hotel in the world. Stunning location above the beach. Spectacular views. Beautiful rooms with such comfortable beds. Amazing,knowledgable, kind and friendly staff. The furnishings throughout the house are next level. Not like a hotel but like being a house guest in the most exceptional home. Fabulous food and drinks. Everything is thought of down to chocolate and popcorn in bedroom and little nightlights so one can find one’s way around in the dark. Even had all my washing done after 2 weeks away. Everything is included in the room rate so no surprises. Our room(5) even has its own beautiful,clean,heated pool. To Shane and his staff: Thank you for yet another fantastic stay. I leave a little piece of my heart here each time I’m here. I’ve run out of superlatives but it is all of the above and even more!

Leaving always makes me a little sad!

Only the views

No Mirror anywhere Very dirty from arrival Plugs not working Cockroaches everywhere even in our suitcases Water leaks Damp smelling so could not sleep I expect a full refund Worst holiday ever Very bad parking Could not eat in the unit

Location

I thought that the staff was inattentive at times

Let me start this review with a little spoiler: we had originally booked just one night, as a stopover on our road trip along the Garden Route. Well, barely 20 minutes after our arrival — after the tour of our room and the entire hotel, all the way to the terrace with that breathtaking view — we booked an extra night. It was love at first sight with Birkenhead House! What a hotel! How often do you still see that these days, by the way: people taking the time to show you not just your room, but the whole hotel? You can really feel how proud everyone here is — and rightly so! Having all meals and drinks included in the rate is also an incredible asset. And rest assured, no crowded buffets here, but friendly and discreet table service for your meals, as well as in the lounges or out on the terrace for a drink. Top-notch! Oh, and excellent beds too, featuring the best sleep aid in the world: the sound of the ocean! It’s actually that unique blend of the true boutique hotel atmosphere (a term that’s often overused but absolutely fitting here), the in-cre-di-ble location perched on the cliffs with (literally!) views of breaching whales behind the surfers, the intimacy, the delicious food & drinks, the stunning views from almost every spot, and — above all! — the wonderful staff, that make this hotel so exceptional. A huge thank you to the entire team for making our stay at Birkenhead House an absolute highlight of our trip! (...and thank God our room was available for that extra night!) :-)

You can’t really improve on perfection, can you? And let's be honest, who cares if the Wi-Fi is just a tiny bit slower? With views like that, you won’t be spending any time on your phone or laptop anyway…