Mövenpick Hotel Hobart

Rooms clean and comfortable. Shower was great

Check in was not great. No explanation of room or Vallet parking or what the hotel offers. Just take money and here is your key. Probably wouldn't stay again as price of vallet is high. Happy to pay room prices but not $50 a night for vallet.

Hobart CBD is not a good place for a hotel. It is busy, cramped, difficult to navigate walking or driving and there is no parking. This hotel is new. It is difficult to access. There are about 4 parks on the street side out the front, with 5 minute only parking. Many non -guests park there much longer so it is hard to get your turn. The street frontage is mainly a busy commuter bus interchange, so it is busy, hence the lack of parking. Once inside, it is lovely and modern, pleasant decor. Front desk staff are friendly, but disorganised, which combined with poor English pronunciation, leads to confusion. Our room was large, quiet, with a great bathroom with a shower space and separate full size bath tub. Bed was a too firm, so aches and pains in the morning. The hotel is almost mid-town, yet only 10 minutes walk to the famous waterfront and Salamanca area. They advertise valet parking. The valet parking desk was unmanned for the duration of our stay. One had to ask the front desk for your vehicle, and it could take up to 40 minutes wait for the vehicle to arrive. Not good for the hefty $40 per night charge. With this in mind, we booked our vehicle the night before we needed it for our very early morning airport departure. When we got to the front of the hotel, they had retrieved the incorrect vehicle. This is where things really went pear shaped. They couldn't get the car out of the carpark. They kept telling us "one more minute" for nearly 30 minutes. Yet we overheard the telephone conversations that they could not retrieve the vehicle from the garage. They were lying to us. In the end, we paid $60 for a taxi to the airport lest we miss our flight to Melbourne and our short connection time for our flight home to Queensland. We just told them to deliver the vehicle to the airport whenever they could get the car out of the garage. Luckily, the rental company said they would not charge us for extra hours. Upon arriving home to Queensland, we did receive a phone call from a junior manager, who apologised. He refunded the valet charges which was nice, but something that we expected anyway. He declined to refund us the taxi fare. At least he rang and offered us something. Hobart CBD is a hideous place for a large hotel if you are driving. The above situation is not entirely the hotel's fault, although as a new build surely this is something that could have been dealt with in the planning and construction phase? The lies and obfuscation were the hotel's fault however. I strongly suggest heading outside the CBD to stay if driving, to avoid wasted time looking for car parks, navigating the busy one way streets and relying on a valet service that doesn't really exist. Would we stay at this hotel again? Unlikely (although we previously stayed at the Crowne Plaza - and their parking situation is even worse and the rooms are small and water damaged). Next Hobart trip we will stay outside the CBD. The whole episode has given us the impression that Hobart is not a great spot to visit, so we won't be returning for some time.

Great location

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Kein Ausblick vom Zimmerfenster. Unfreundliches Personal, was mir am Ende zweimal die Kosten abbuchen wollte...für den Preis nicht gerechtfertigt...

Breakfast was more than expected and quite sufficient. Lobby, lift and hallways were clean and modern. Our king room met all requirements and was spacious.

In a very cold early snap our bed covering was just a little light.

Wonderful welcome and always fantastic service from reception. We stayed in a suite on the 17th flour and it was beautiful with an amazing view! Bath

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Amazing location, room with a sensational view, chocolate hour daily and a scrumptious breakfast.

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