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9 / 10 Guest Rating

Hotel Unknown

559 Calle 53, Centro, Mérida, YUC, 97000, Mérida, MX

Hotel Unknown - main view

About the Property

Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.

Recreation and Relaxation
Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.

Gourmet Dining Experience
Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.

Comfortable Accommodations
Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.

Book your unforgettable stay at Hotel Unknown and experience the best of Mérida today!

Facilities & Amenities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 10:00 AM to 9:00 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9
Exceptional246 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness8.5
Service9.9
Location9.5
Room Quality8.4
Amenities8.9
Value for Money8.9
Food and Beverage8.5
Overall Experience9.4

Select topics to read reviews

A
AnnebeBE
Verified booking
solo_traveller
Standard Room
Stayed in May 4, 2026

"Exceptional"

9.0

Beau cadre, bien situé, calme, agréable piscine, grande chambre familiale, bon petit déjeuner

Helpful?
G
GarciaRamirezmxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 1, 2026

"Exceptional"

9.0

Lo practico que es llegar y que estaba facil de llegar a cualquier punto de el centro .

El rango se precio es un poco elevado en consideración a otros que estan más céntricos.

Helpful?
K
KelliieIE
Verified booking
couple
Standard Room
Stayed in Apr 20, 2026

"Good"

2.0
Helpful?
J
JordanfrFR
Verified booking
couple
Standard Room
Stayed in Apr 7, 2026

"Très bon hôtel pour visiter Mérida et ses environs"

8.0

La décoration, la piscine intimiste, la taille des chambres, le personnel, l’hôtel à l’écart de l’agitation

Petit déjeuner à améliorer, mobilier de la piscine également, mais séjour au top malgré cela 🙂

Helpful?
P
PatriciamxMX
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"fabulosa"

10.0

completamente fabuloso

no hay queja absolutamente de nada

Helpful?
P
PierrefrFR
Verified booking
couple
Standard Room
Stayed in Apr 4, 2026

"Bon séjour, merida est incroyable comme ville, je recommande cet hôtel pour le rapport qualité prix"

7.0

La piscine était très agréable entouré de ses palmiers! La chambre était spacieuse, l’emplacement est plutôt central pour moi qui était sans voiture et je dois mentionné le masseur du SPA qui a été EXCEPTIONNEL !!!!! Les petits dej aussi sont ok

La propreté laisse à désirer, sous le lit c’était toile d’araignée, les rideaux étaient pleins de poussières et de traces dont je ne veut rien savoir sur l’origine! La pression de la douche était compliqué … mais je crois savoir que la compagnie d’eau ds le YUCUTAN est problématique dont rien à voir avec l’hôtel ! Les moustiques aussi dans la chambre étaient compliqué

Helpful?
B
BrunofrFR
Verified booking
extended_group
Standard Room
Stayed in Apr 4, 2026

"Excellent"

8.0

Très propre, personnel top, piscine

Helpful?
D
DesereeesES
Verified booking
solo_traveller
Standard Room
Stayed in Apr 4, 2026

"The staff is amazing."

10.0

The property was very nice and a relaxed atmosphere.

Helpful?
J
JuliaatAT
Verified booking
couple
Standard Room
Stayed in Mar 21, 2026

"Good"

3.0

Die Lage ist gut um Merida zu erkunden. Ruhig und wie in einer grünen Stadtoase. Frühstück typisch mexikanisch eingeschränkt.

Achtung: Das Personal ist teilweise heillos überfordert. Wir haben beim Check in das Zimmer bezahlt und die Dame hat - OHNE unser Einverständnis und OHNE nachzufragen- die Zahlung in Euro vorgenommen anstatt pesos. Das hat uns nicht wenig Geld gekostet und das Hotel weigert sich, diesen Fehler zu korrigieren Und uns die Differenz zurückzuzahlen. Sie meinen, dass sie nur auf ein mexikanisches Konto zahlen können (das ist blödsinn, es kostet nur was international zu überweisen), haben uns die Differenz während des Aufenthalts nicht sofort in bar gezahlt und jetzt - 2 Monate später- diskutieren wir immer noch mit ihnen. Haben das auch an booking.com gemeldet, also aufpassen bei Zahlungen direkt vor Ort!

Helpful?
V
VesnasiSI
Verified booking
family_with_children
Standard Room
Stayed in Mar 16, 2026

"Exceptional"

10.0
Helpful?