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9 / 10 Guest Rating

Hotel Unknown

559 Calle 53, Centro, Mérida, YUC, 97000, Mérida, MX

Hotel Unknown - main view

About the Property

Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.

Recreation and Relaxation
Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.

Gourmet Dining Experience
Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.

Comfortable Accommodations
Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.

Book your unforgettable stay at Hotel Unknown and experience the best of Mérida today!

Facilities & Amenities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 10:00 AM to 9:00 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, 1 King Bed - Photo 1
Standard Room, 1 King Bed - Photo 2
Standard Room, 1 King Bed - Photo 3
Standard Room, 1 King Bed - Photo 4
Standard Room, 1 King Bed - Photo 5
Standard Room, 1 King Bed - Photo 6
Standard Room, 1 King Bed - Photo 7
Standard Room, 1 King Bed - Photo 8
Standard Room, 1 King Bed - Photo 9
Standard Room, 1 King Bed - Photo 10
Standard Room, 1 King Bed - Photo 11
Standard Room, 1 King Bed - Photo 12
1/12

Standard Room, 1 King Bed

1 King Bed355-sq-foot soundproofed room with a balcony/patio Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Coffee/tea maker and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Safe, phone, and local mapsComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking, pet friendly

33 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningFan

Standard King Room

Non-refundable
Breakfast Included
20% OFF$121.05

$96.84

Includes taxes & fees

Guest Reviews

9
Exceptional246 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness8.5
Service9.9
Location9.5
Room Quality8.4
Amenities8.9
Value for Money8.9
Food and Beverage8.5
Overall Experience9.4

Select topics to read reviews

H
HolgerdeDE
Verified booking
family_with_children
Standard Room
Stayed in Mar 11, 2026

"Exceptional"

10.0
Helpful?
K
KatharinaatAT
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Excellent"

8.0

Saubere Unterkunft etwas außerhalb vom Zentrum in Merida. Die Zimmer sind großzügig und man hat einen kleinen Garten mit eigenem Pool (eher ein kleines Steinbecken). Man kann die Zimmer täglich reinigen lassen. Der große Pool ist sehr schön und die Anlage ist gepflegt.

Schade ist es, dass man beim Frühstück keine Auswahl hat. Man bekommt einfach zwei Gerichte hingestellt. Möchte man statt dem Kaffee einen Tee haben, muss man dafür zahlen. Generell ist das Frühstück nicht besonders, was man sich für die Kategorie des Hotels schon erwarten würde. Leider gab es auch kein Restaurant bzw. eine Bar, so wie auf Booking beschrieben. Schön wäre es auch gewesen, wenn man das Trinkwasser nachfüllen kann. Es gibt einen ganz kleinen Supermarkt gegenüber, der nicht immer offen hat und bei den Temperaturen wäre es angebracht Wasser zur Verfügung zu stellen. Das Personal (bis auf eine Dame beim Empfang) war nicht besonders hilfsbereit und freundlich. Ein gutes Hotel, aber die Sternekategorie ist nicht ganz nachvollziehbar.

Helpful?
A
armarechbeBE
Verified booking
family_with_children
Standard Room
Stayed in Mar 8, 2026

"Excellent"

8.0

Facilité de parking autour de l'hotel, confort des chambres, piscine agréable, le centre-ville accessible à pied en 15'

Lors du check out, on s'est vu facturer un essuie que nous aurions perdu (mais que nois n'avons jamais recu en réalité). Dommage qu'ils ne disent pas dès l'arrivee que que nous devons verifier les essuies sous peine de refacturation, ca nous airait évité ce désagrément de fin de séjour (au final après discussion et contestation ils ont accepté de retirer cet essuie de la facture)

Helpful?
S
SaulmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 6, 2026

"Exceptional"

10.0
Helpful?
L
LaurencefrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 4, 2026

"Very Good"

7.0

La grande chambre

Nous n'avions que deux bouteilles d'eau pour 5 ce qui était insuffisant. Nous en avons demandé à l'accueil, mais le personnel n'a pas pu nous en fournir. La piscine qui ferme à 18h Pas d'eau chaude pour la douche

Helpful?
E
EmmanuelfrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 4, 2026

"Top pour profiter de Merida"

9.0

Petit hôtel très jolie,pas très loin du centre-ville, chambre spacieuse et très confortable. Personnel gentil et très accueillant.Petite piscine au milieu d un jardin luxuriant 🤩

Helpful?
S
stephaniefrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 3, 2026

"Excellent"

8.0
Helpful?
A
alexisfrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 2, 2026

"Exceptional"

10.0

Tout était parfait. L'hôtel est très charmant et les chambres sont très confortables. Nous avons très bien dormi. Nous avons eu la chance de nous faire masser et je recommande les massages. Sans aucun doute le meilleur massage de ma vie.

Rien

Helpful?
J
JosephcaCA
Verified booking
couple
Standard Room
Stayed in Feb 28, 2026

"Nice hotel with a few misses"

8.0

Large room, separate seating area, comfortable bed, good location - about 25 min walk to Centro and Paseo de Montejo. Simple but very good breakfast and coffee. Efficiency AC, nice dipping pool. Secluded and probate with nice foliage.

Slow internet, lack of mini fridge and fresh water other than a very tiny bottle, bathroom doors that didn’t close tightly, lack of chairs and space for lounging around pool.

Helpful?
B
BrambeBE
Verified booking
family_with_children
Standard Room
Stayed in Feb 8, 2026

"Goed voor een enkele overnachting, maar niet voor meerdere dagen (wifi/ontbijt)"

6.0

De kamer was mooi evenals het zwembad. Het personeel was erg vriendelijk.

De wifi was erg slecht. Het inclusief ontbijt was erg mager. Je moest kiezen tussen een sapje of een koffie. Daarna volgde een klein bordje fruit, wat op zich ok was. Vervolgens waren het iedere dag eieren met bonenpasta en 3 schelpjes chips. Tortilla's moesten we steeds vragen, deze werden niet standaard gebracht. Voor toast moest je bijbetalen... Voor de pannenkoekjes moest je als volwassene bijbetalen... Als je ergens een week verblijft, verwacht je toch een klein beetje variatie.

Helpful?