citizenM San Francisco Union Square

Great location at Union Square — easy walking distance to the city's core. Room was as booked (High Floor) with comfortable bed and good city view. Breakfast included was a nice perk. Lobby and common areas have the modern citizenM character. Checked in without any issues for this 2-night stay.

Nothing meaningful for this specific stay. The room and service met expectations.

Amazing customer service. Everyone was so friendly it was sad to say goodbye. The breakfast was great, with unlimited free barista coffee included. Rooms are small but modern, clean and well maintained. Much better than the old school alternatives in the neighborhood which charge double for less.

Location was perfect for us - right by a BART stop so great connection from the airport. Just around the corner was the tram turntable, perfect for jumping on the tram. Bus and streetcar stops really close by too. The staff were friendly and helpful, lots of tips on restaurants. The hotel had a relaxed vibe, funky decor and our room was great fun with a tablet to control the lights, the blinds and colour mood of the room. We hadn’t intended to eat breakfast in the hotel but the fact that items were individually priced meant we could eat a light breakfast without having to pay for a larger meal. Big, comfy bed - big hot shower - perfect.

Nothing !

As frequent travelers, we‘ve stayed in countless hotels, but this place has earned a rare spot on our list of truly memorable ones. The location is excellent - central and easy to reach from the airport. The rooms are clean and comfortable, and we slept well. But what truly sets this hotel apart is the staff. In an industry where hospitality can feel scripted or transactional, the team here is something genuinely different. They’re warm, professional, and clearly engaged - greeting you with a real smile every time, remembering faces, and taking real pride in what they do. That kind of motivation is rare, and it shows. Highly recommended for any traveler looking for more than just a place to sleep.

Everything was convenient

Rooms are very small for the price it is. I was expecting that it would have a sort of community atmosphere, which was not the case.

Nice decor , comfortable room and bed even tho small the bed was massive , great location , everything easily accessible

Nothing