Etéreo, Auberge Collection

We recently spent 5 nights at Etéreo and it was a wonderful experience. It is rare to find a property that successfully combines true 5-star service with fantastic amenities for kids, but Etéreo nails it. Etéreo vs. Banyan Tree Mayakoba For the past three years, we have stayed at Banyan Tree Mayakoba, but this year we decided to try Kanai. While we love Banyan Tree, we found Etéreo (and Kanai in general) to be smaller, more intimate, and much easier to get around. At Etéreo, all rooms are "beach side," meaning the sand and pools are just a short stroll from the guest houses—no golf carts required. Banyan Tree wins on the private in-villa pools (which are huge), but the beach and main pools at Etéreo are superior and just can't be beat. Room & Layout Tips • Views: All rooms are ocean-facing, though be aware that first-floor rooms have less of a view of the sea due to the mangroves. • Location: Request a room in House 4 or 5 for the easiest access to the main walkway. • Plunge Pools: Most rooms have them. They aren't heated, but they stay pleasant as they are warmed by the sun throughout the day. The Service The service was flawless and personal. Everywhere we went—whether at the restaurants or the pool—the staff knew us by name. A special mention to Jerry, who welcomed us and conducted our check-in right in our room. I loved this detail; it was so much more relaxing than sitting in a lobby waiting for administrative tasks to be done behind a desk. Our "Guía" (butler), Itzel, was also fantastic. She ensured everything was in order every step of the way, helped plan our itinerary, and even left a toy axolotl on our daughter’s bed on the final evening—a thoughtful touch that made her trip. Smart Details The resort gets the little things right. Instead of key cards, you are given simple, waterproof Mayan bracelets to wear, so you never have to worry about carrying (or losing) a key at the pool or beach. They also leave high-end water bottles in the room which you can use throughout your stay and keep as a souvenir. The Facilities & Spa The spa was the absolute highlight. It was, without hesitation, the best spa experience I have ever had. The facilities are incredible—specifically the included "cleanse" circuit (sauna, whirlpool, clay room, rain shower)—and the treatments themselves were beyond 5-stars. Do not miss this. The pool situation is also excellent. The family pool is lively but never felt busy; it’s large enough to feel luxurious for adults rather than like a "water park." The adult pool is nearby but architecturally separated enough that you can find total peace there if you wish. The beach is perfect for young children—smooth white sand, no dunes, and a very shallow, protected bay. For Families The Kids Club was marvelous. Our daughter actually requested to go there for "dinner and a movie" one evening instead of dining with us! A really nice touch is the "kids eat free" policy, which makes the resort feel much more welcoming than many other ultra-luxury properties. The Dining We ate every meal at the resort. The daily breakfast at Itzam was excellent, and the special "Abuela Dinner" in the Resol Garden was a standout—authentic, delicious, and exactly what we crave when in Mexico. The other menus lean a bit more towards high-end fusion; while the quality is high, we personally found ourselves enjoying the simpler, "home-cooked" style dishes the most. Verdict If you are looking for a place where you don’t have to compromise on luxury to bring your kids, this is it. We will definitely be back.

Truly wonderful experience all around. The service is outstanding from check in to check out. The guia (ours was Ommar) actually check in with you, your interactions are genuine, they are reliable and responsive. The rooms are gorgeous - specifically recommend the Ocean View with Plunge Pool. The setting among the mangroves is so unique and beautiful. The pools are outstanding and food all top class - especially the poolside menu and breakfast at Itzam. We will absolutely be back and are already telling friends! The snorkelling excursion was also wonderful - the reef is so healthy and it was very close to the resort. We saw lots of fish, turtles, and multiple sting rays!

We stayed at the Etereo Auberge for a pre Xmas break, I can honestly say this hotel is an absolute gem. The setting , rooms, food and service are all outstanding. Set in lush mangroves with incredible sea views, white sand, rooms that emulate subtle luxury, staff that are there for your every request, but friendly and service oriented. The food especially breakfast outstanding, with fresh quality unique dishes was one of the highlights. I would recommend this hotel for a relaxing getaway that will really leave you completely refreshed

We had a wonderful experience at Etereo. The resort is stunningly beautiful from the rooms to the pool to the beach. The biggest highlight was the service - outstanding. Every single staff member was welcoming, accommodating, and warm, which is the reason we stay often at Auberge hotels and resorts. The service was also consistently excellent, which is rare. We stay at luxury hotels and resorts often and expect great service but its not always this consistently amazing and high caliber. We had an issue with our plunge pool and it was rectified in 20 minutes. My husband wanted firmer pillows - they found some and brought them quickly. My husband had a night that his stomach was off and our waiter offered off-menu items to try to help him feel better and checked in with him the next day to see how he was feeling. The staff knew us by name and we could tell they wanted to make our experience special. Very professional and lovely. The beach is beautiful and well cared for - there was a team responsible for raking up seaweed. The pools were equally beautiful. There are 2 - one for families and one that is adults only. The food was great. Each restaurant had daily specials and the waiters and waitresses made great recommendations. We went to the spa, which we were skeptical about because we didn't want to burn 5 hours of our vacation but we were so glad we went. I had The Botanist which was a massage and body scrub and it was truly amazing. My husband had a deep tissue massage and said it was the best massage of his life and even wanted to go back the next day. All-in-all we had a great experience and can't wait to come back!

A truly special hotel, designed to float above the mangrove forest, only steps away to a pristine and beautiful beach. Watching the in-house Shaman conduct his nightly sunset ceremony on the beach from the plunge pool on my balcony, I knew this was somewhere I would never forget. From the incredible food to the attentive and welcoming service, everything is faultless and to enjoy the experience, effortless. Nothing is too much trouble and everything has been thought about to make your stay memorable. I cannot wait to return!

My family and I absolutely love this hotel. We have been coming here for 4 years now, we are going again this December and it will be our fourth time. The entire hotel has an extremely relaxing, and calm vibe. The property is very modern, renovated, clean, and beautiful. The rooms themselves are very comfortable and have great views, as well as the location of the hotel itself being absolutely incredible. It’s essentially situated on a sort of canopy where you can look down and see all sorts of unique flaura and fauna. The gym is pretty good as well, especially for a resort. It has all the basic necessities like a pull up bar, some treadmills, a smith machine, free weights, and a squat rack. The food here is also very fresh, and well prepared. The resort has Mexican food, Japanese food, and a contemporary cuisine so everyone can definitely find something for themselves here. The only slightly bad part about this resort is the fact that you can’t really swim in the ocean. Well you technically could, but there are stingrays in some parts, and a lot of seaweed and plants that kind of block you from taking a nice swim, but that is of course why there are two excellent pools that are very clean and well designed just like the rest of the entire property. I can’t stop praising this resort, it’s honestly amazing and if you get the chance please come here and see everything for yourself.

The entire experience was amazing; both the facility and the staff! Looking forward to going back. The rest of our group felt the same.

The property is more beautiful in person! The staff went above and beyond to make our babymoon special. They even provided a pregnancy pillow. Etéreo is a smaller more boutique vibe and set in beautiful nature. One of the best trips I’ve ever had. Ommar was an incredible guide and extremely helpful to us. He is so kind and thoughtful and on top of it. All the staff was so kind and friendly. Great atmosphere. Also had an excellent massage. The spa portion is a must visit and a hidden gem on the property. I cannot wait to come back!!!

Great experience! Really great small hotel and had beautiful pool / beach / spa and room! The service was really great. Definitely recommend for a quiet, small hotel vibe with a great feel, service, and atmosphere!