ROK Hotel Kingston, Tapestry Collection By Hilton

Great

The property was good interms of the location

The problem was there were no hot water for two days and its necessary needed.

The breakfast at this hotel along with the location keeps me coming back

Nothing

Wonderful experience with Gavin as our server! Kind, very patient and super efficient! Meal was amazing...we will be back!

The waiter was magnificent, very intelligent young man and interesting as well. Ricardo did a good job

The food was 6/10. Our waiter Ricardo was excellent and friendly. We enjoyed the ambiance which was peaceful and good music.

Parfait

Back in the UK on Tuesday I had an amazing stay at Hilton ROK Hotel Kingston, and I wanted to take a moment to highlight one of the standout members of staff — Sean. From the moment I arrived, Sean was incredibly helpful, polite, and consistently positive throughout my stay. His professionalism and genuine attitude really made a difference and added to the overall experience. I originally booked for just three nights but ended up staying ten — that alone says everything. I was in a sea view suite, and the views were absolutely breathtaking. Waking up to that every day was a real highlight. The food throughout my stay was exceptional — from breakfast straight through to dinner, everything was a 10/10. The location is fantastic, transport options were great, and I attended several different trips and events during my stay, all of which were well organised and did not disappoint. It’s not often you come across someone who goes the extra mile so naturally, but Sean truly does. He is a real asset to the hotel and a great example of excellent customer service. Thank you again for such a warm and welcoming experience — I’ll definitely be returning!