El Búho Lagoon Bacalar

I really liked the area in front of the lagoon

The property was in a great location very close to everything

We didn't have hot water for a shower. The host didn't response our call about it. The cost vs experience is very bad. The lunch was very bad too.

Amazing location right by the Lagoon( I wouldn’t take another road acomodation when in Bacalar, must be waterfront!!). This property has really nice structure to enjoy the lagoon, and we absolutely loved it! Breakfast also a plus, simple but quality yogurt and granola, really enjoyed it too! Friendly staff, let us use the outside showers after check out. The restaurant had amazing pastas and risotto as well.

In my entire trip, that was the only place where I was charged a different price than what was written @ booking. Apparently they have different rules you should be paying attention before. Still, was worth every penny! Ah, and be careful not leaving your card inside, won’t be able to get back in unless call for help, as they’re not there 24hs

Location and amenities

Great location on the lagoon close to cenotes. Comfortable king sized bed and A/C. One of my group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest.

The hotel room was quite basic and run down, with very few comfortable touches (ie no lamps, only one bedside table, no hand towels, no TP in the room until we asked). When it rained overnight, water leaked into our room through the screen door and wet our clothes / bags (though the staff kindly offered to dry them for us). Overall, this property was ok, but definitely not worth the high price - we have stayed in much much nicer accomodation in Bacalar for a similar price. Also, important to keep in mind that the hotel is located within a beach club before booking. This arrangement wasn’t for us - we didn’t love the club music playing loudly until 10pm every night and guests hanging out on the jetty right outside our room. I expect some guests would love this vibe though!

Perfect place to relax. Great food.

Kayaks closing on wednesday.

The water was good for swimming.

The hotel is run down. The pictures online are outdated. The two story wood decking in the water obstructs the majority of the view. The hotel also doubles as a beach club open to the public. Because its a beach club there are many rules as to where you can eat and drink. Also, the inverter mini split air conditioner takes hours to cool the room. Yet, if you leave the room the air conditioning turns off. So you have to sit in a hot room to wait hours for the room to cool off. The reality is that inverter air conditioners use more energy than traditional air conditioners. A traditional mini split (not inverter) would cool that room in minutes.

Stunning view of the lagoon from the room's balcony. The cocktails at the bar downstairs were amazing (try the Tutti-frutti, it's sooo good). Decently close to downtown, but a bit of a walk so I'd recommend you take a cab or drive (you can text the local cab companies on WhatsApp). Unrelated, but make sure you check out Nixtamal for dinner in Bacalar. One of the best meals I've ever had.

For the money, the bed could have been more comfortable. Also, they charge if you want more than 1 towels per person. Maybe they are trying to be more eco-conscious but it's kind of a pain. Not being able to flush your toilet paper takes some getting used to, but it's par for the course in this part of the world, so I won't hold that against them.

The property has direct access to the lagoon.

First, the value for money is not right at all. If you arrive too early, you have to buy a day pass for 300 pesos to get into the hotel. The sun loungers are very uncomfortable. The restaurant is generally expensive. Breakfast only from 9am, including only fruit, 1 toast and 1 drink, the rest has to be paid additionally. We never waited less than 40 minutes for food. There is only one lamp in the room, which illuminates the whole room very brightly. Privacy in the room only available if the curtains are completely closed. Reception was 2 times unable to organize a taxi for us, so we had to walk 30 minutes to the city center at lunchtime.

Setting is beautiful

Locks didnt work; very basic room; Stated that I needed internet, wifi doesnt reach the room