El Búho Lagoon Bacalar

being right on the water was wonderful

the rooms, the staff, the bathroom

Location right on the water. Beautiful

So many problems. Hurricane was due to hit so flight was cancelled and rescheduled for a day later, but they would not refund us. There were 7 of us in 3 rooms, no refunds. One night the power went out and we had electronic key cards that would not work. It was very very hot and we had to keep the door opened for fresh air but none of us slept because we were afraid… having been robbed in bed before… we called emailed and texted all the numbers for help because there is no staff there at night… not even one reply. So very rude. I absolutely would not recommend this place. Nobody here takes any responsibility… it was very aggravating. No one ever responded and the Italian owner was at the property the day before. Bad business and unsafe. Techo house music starts at noon daily. Bummer because it’s so peaceful before then. You have to pay extra, a daily fee to hang out in those huts. 1/2 hour walk to town… in the heat it’s pretty brutal. So save your taxi drivers number do you can use him again. They sell day passes for people to come use these facilities fyi. Foods not good here but it was great at both hotel restaurants on both sides of us. Short 3 or 4 min walk

The view from the rooms is amazing! Hanging outside during the day was beautiful and comfortable. The staff had good drink service during their limited hours: 12:00pm-8:00pm The neighboring hotels on both sides (Raiz & Los Aluxes) had great Wifi, food and service. We were very grateful they were nearby!

I've never felt so unsafe in a hotel before. The staff is entirely gone at 8:00pm when the 'beach club' closes. I was with a group of 7 girls and while the gate locks at night, we are exposed to the lagoon. We weren't too worried for our first 3 nights, but then the electricity went out on the 4th night. The hotels on both side were well-lit, so it was a fuse issue. No emergency contact was provided so we called all of the numbers on the website multiple times. It was HOT so we had to keep our doors open (with loose screens). A couple of hours after the electricity went out, the battery that runs the locks also stopped working. I called and/or messaged every hour between 11:00pm and 6:00am because we truly were scared and several of us did not sleep. We were 7 girls alone in a hotel exposed to the lagoon in a dark hotel with no ability to lock ourselves in or rooms to keep us safe and no action or even a response from the hotel management. My messages were ignored until 9:30am. They said there were power outages all over the city, yet our neighbors were all well-lighted. 'Coincidentally' at 12:03pm the next day, just after their staff arrived to run the beach club, power was restored. We went 11 hours with no electricity and had a sleepless, unsafe night. I asked management to refund that night but was ignored. This is not a 3-star hotel and very overpriced....it isn't even a hotel as you are totally on your own (not even an emergency contact) from 8:00pm - 8:00am, when the front-desk person arrives (He/She should learn where the fuse box is.) They only clean your room if you stay more than 3 nights. The Wifi only started working after the power outage when they flipped the fuse. If you book here, keep your expectations low.

I loved the location and how quiet the place was

The room that they gave us flooded so they had to put us in the second floor which was a better room but it did not have hot water

location was perfect I love the veiw

Isolated location (out of town) with overpriced food. Basic dated room in need of maintenance and cleaning to meet price point

Booked deal included a breakfast however this accommodation does not offer breakfast.