Dreams Cozumel Cape Resort & Spa

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Our experience started poorly from the moment we arrived. The welcome felt disorganized and unfriendly, with little guidance on where to go, no assistance with luggage, and no clear communication during check-in. Despite informing the hotel in advance that we were attending a wedding, staff seemed unaware of the event and several requests were either ignored or handled poorly. We specifically requested a quieter room away from children but were assigned a room overlooking the main family pool. The building's elevator was out of service, requiring us to use the stairs to the fourth floor. What was presented as a temporary issue appeared to have existed for much longer according to staff. Throughout the resort we noticed signs of deferred maintenance, including broken loungers and facilities or areas that were closed during our stay. The all-inclusive experience felt surprisingly inconvenient. Restaurants often required waiting in line to speak with a host before being seated, pool and bar schedules required constant attention, and transportation between the resort and its sister property was unreliable. Rather than feeling effortless, the stay felt highly managed and unnecessarily complicated. Food quality was another disappointment. While there was plenty of food available, much of it felt generic and lacked local character. In a destination like Cozumel, we expected to see more regional cuisine and flavors from the Yucatán Peninsula. Instead, the culinary experience felt designed for mass consumption rather than reflecting the destination. Given the price of the resort, we expected a higher standard across both service and food quality.

I highly recommend going to this resort everyone there was so friendly and welcoming! One of the workers, Gerry made the trip a 10/10 to a 100/10 he was kind and could make everyone feel included! When you go look for Gerry and you will feel at home he definitely deserves a raise he was the best employee hands down! I have been to many resorts and this one was the best because of Gerry!!

My stay at this hotel was absolutely amazing from start to finish. The accommodation was comfortable, spotless, and beautifully maintained, making it feel like a home away from home. The food was exceptional, with a great variety of delicious options that exceeded my expectations at every meal. The quality, presentation, and flavors were outstanding. What truly made the experience special was the incredible staff. Every member of the team was friendly, welcoming, sweet, and always willing to help with a smile. Their kindness and professionalism made me feel valued and well cared for throughout my stay. The service was excellent in every aspect, and the attention to detail was impressive. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I can’t wait to return!

Very clean resort. Small resort with restaurants in one area. Stayed in Oceanview suite and it was very clean with comfortable bed. Food was decent with a good variety each day. Some restaurants were not regularly open but we had Preferred pass so we could access Secrets next door. Pizzeria and Bordeaux were excellent. Staff were excellent and very willing to help. Enjoyed the included activities. Beach - I wish we would have known about the rockiness of the beach and water due to coral reef. We had floaties which helped us. Water shoes for next time! Would definitely return for a vacation again!

Clean friendly resort for families with small children. Not walker/wheelchair friendly. Pool very small and often crowded. Swimming at beach area not advisable without watershoes due to rocks and coral in the water close to the beach. Excellent location for bicycle enthusiasts. The beach road is a cycle path around the island.

Very good time there. A little pushy the sales people trying to get you into a timeshare errr vacation club. Staff very friendly and responsive to needs. Our AC kept leaking water...they promptly tried to fix but issue still remained.

We loved Dreams Cozumel. For a snorkeling vacation, you can't beat being close to the beach with easy water access to an array of tropical fish, some of which I hadn't seen before. But I do caution people to take water shoes! The resort itself is smaller, which we liked and the intimacy of the resort in terms of size; quality of service was excellent. Highly recommend upgrading for the beachfront view. The sunsets were beautiful.

The communication was excellent. The hotel is new, the rooms are excellent, and the staff keeps everything in excellent order. I was very pleased that there are no wristbands, so you're free to go. Also, the service with towels on the beach and everywhere else is excellent. No cards, and there are plenty of towels everywhere. Thank you very much. Just be aware that there are a lot of steps everywhere and no accessibility support especially to go to the beach ⛱️

My husband and I went to Dreams Cozumel April 16-23/26. We had a wonderful time. This was our second time at Dreams and we weren't disappointed. The rooms are clean and we'll stocked, the staff is very attentive to all your needs. We changed rooms the first day because of a air conditioner issue, the staff at the lobby were very accommodating - wanting us to be happy with the room. We had someone help us with our luggage both times, I believe his name was Juan. The food was fantastic- with having so many options from the buffet at Dreams and Secrets to all the a la cartes at both places. There will always be something for everyone. We had a great experience while there with one of the managers, Adrian. He was talking to my husband when it was Mexican night at the buffet at Dreams. My husband asked if they had chimichangas (not sure if I spelled it right). Adrian said no not tonight but we could make you some. The next night they came out with the chef to serve us our dinner. They were delicious! It was such a wonderful gesture, we appreciated that so much. Thank you Adrian, chef and buffet staff. Thank you to all the staff to both resorts. We would definitely recommend Dreams, Secrets and Cozumel for anyone considering either of these properties and Cozumel as a vacation destination. They do a great job.

El personal y las amenidades del hospedaje, no cumplieron mis expectativas. El cuarto presentaba deficiencias tanto en limpieza como en mantenimiento, de igual forma el personal no pudo solucionar ni uno solo de nuestros problemas

La atención del personal fue deficiente, los cuartos presentaban deficiencias y falta de mantenimiento.