The Bay Suites - Entertainment Dist

Their was socks left in the openon floor..laundry in machine which was not a problem but hope the rewash....bathroom needs renovation....had no idwa I was to use what's app. I have it but only use when out of country..First bathrooom had a paper towel roll in bathrooom cut in half for toilet paper...no wonder it loook like it had flooded before as laminated warped....location was fantastic

Blood on bedroom wall. Outlets in kitchen did not work and were visibly broken with exposed electrical work. Coffee maker not operational. All curtains in living room had been torn down, holes all in the ceiling where they were previously. Nice building, terribly managed unit. Would not recommend.

This was by far the dirtiest place I’ve ever stayed. My wife felt uncomfortable and hesitant to sleep on the sheets, which had hairs and stains. The manager was very helpful and arranged for housekeeping the next day to change the bedding and mop the floors. The suite itself has a great location and plenty of space, but unfortunately, it’s poorly cleaned and not well maintained. Sadly, I would never choose to stay here again.

Everything in the suite is broken, ripped, falling off, bathroom floors not cleaned after the previous guest use. sofa bed broken, 1 person slept on the floor even after paying all.

This was the worst stay possible. For starters, their check in process is sketchy and confusing. We had asked to check in slightly early as we had landed in Toronto at 10AM and check in wasn’t until 5pm. We were allowed to drop off our items while the “cleaners” were there cleaning. When we were finally done our long wait to be able to go in and relax, some man came into the condo without warning to finish laundry and drop off toilet paper. It startled us as we weren’t told he was going to be there past 5. They did a piss poor job of cleaning, most of the condo was still dirty and had many problems. Stained carpets, stained lamp shades, floor lifting (a tripping hazard), cracks in toilet and counter in the bathroom, the drain was so clogged the tub would fill with water as you showered, paint splatters on floors/door handles/light fixtures. The kitchen had no hand towels or paper towels and had an old and dirty used dish sponge. Dishes were mismatched and minimal utensils that were also mismatched (3 forks, 1 spoon, 8 butter knives, 2 sharp knives). The bed was very firm and uncomfortable but sunk in on the middle. The unit was nothing like the pictures on the ad, and was advertised at 12 York but we actually stayed in 14 York. The first night the fire alarm went off, so we grabbed all of our belongings and had to walk down 24 flights of stairs. When we reached the lobby we were told it was a false alarm where we witness a firefighter getting visibly getting upset with front

Check in was confusing. I had submitted all the required documents the morning we left for Toronto. When we got there I was told they hadn't received the security deposit and then had to e-transfer them before they would give me the room details. I then had to redo all the information on an IPAD at the concierge's desk. The room condition was atrocious! The hallway closet doors were off their track so access to the washer/dryer was not possible. All the vertical blinds had pieces missing and look like a dog chewed them. We had to dress in the bathrooms to not be seen by neighbours. There was water damage to the floors which made them heave and we constantly tripped over them. Huge hole in the wall by the bathroom. Main bedroom door was ripped off and we saw it under an air mattress on the balcony. Balcony was filthy. Windows and door tracks were also filthy. Not a fork to be found in the kitchen although there were many spoons. Walls were dirty and marks on them. Neither bathroom had towel racks. Linens were clean however. All this at a very expensive price!

This place exceeded my expectations! It’s clean, safe, and the people here make you feel right at home. Would definitely come back.

Communication was very confusing. Many emails with unclear instructions. Check in took 2 hours to get sorted. The floor was all broken, water only ran hot, microwave was disfunctional, parking was 60$ for only 2 night stay. The elevator took forever to come, and was extremely shaky. The view and atmosphere was nice. Good location aswell, walking distance from all major tourist spots or a quick Uber drive away. It was also pretty quiet.

The place was destroyed inside. Check-in was suppose to be at 5pm but we weren't able to enter until 7pm. They would not respond to text messages or emails.

Tried for over a week prior to our arrival to request an early checkin through Expedia. No response. The day of our reservation communication was much better. Location and price are both very good but the unit is in need of a refresh. Pocket door to bathroom is impossible to close, mirror on closet door is cracked and the door to the balcony is nearly impossible to open or close.