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6.4 / 10 Guest Rating

The Bay Suites - Entertainment Dist

14 York St, Toronto, Ontario, M5J 0B1, Toronto, CA

The Bay Suites - Entertainment Dist - main view

About the Property

Luxurious Accommodations

Indulge in our individually furnished guestrooms with fully-equipped kitchens, plush bedding, and entertainment amenities for a comfortable stay.

Convenient Location

Located in the heart of Toronto's Entertainment District, our hotel is within walking distance to popular attractions such as Scotiabank Arena, Ripley's Aquarium of Canada, and CN Tower.

Modern Amenities

Enjoy our express check-out services, laundry facilities, and complimentary wireless internet access, ensuring a seamless and enjoyable stay.

Book your stay at The Bay Suites - Entertainment Dist now and experience the best of Toronto's vibrant downtown scene.

Facilities & Amenities

Health or beauty spa nearby
Express check-out
Express check-in/check-out
Wheelchair accessible
Express check-out
Smoke-free property
Self parking (surcharge)
Health or beauty spa nearby

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.4
Good237 verified reviews
AI Summary

Guests highly rate the convenient location and frequently praise the helpful staff.

Categories

Cleanliness4.0
Service8.5
Location9.0
Room Quality5.0
Amenities6.5
Value for Money4.9
Food and Beverage7.4
Overall Experience6.0

Select topics to read reviews

M
Miville
Verified booking
family
Standard Room
Stayed in Aug 18, 2025

"Good"

4.0

The UNIT was horrible. Like a worn out Dorm facility. Lots of water damage to floors. Missing doors to which one was on the balcony with an inflatable mattress. Frames damaged. Kitchen make of particle board.

Helpful?
T
Tanya
Verified booking
Standard Room
Stayed in Aug 17, 2025

"Good"

6.0

The floor was broken in 2 areas. A large hole in the wall in the hallway. The ensuit bathroom had no vent cover. The master bedroom was missing a door. Perfect location for price. This place needs some work.

Helpful?
T
Tiffany
Verified booking
family
Standard Room
Stayed in Aug 17, 2025

"Good"

2.0

AVOID AVOID AVOID. Total scam. Place looks nothing like the photos. Our suite was in terrible condition, with missing floorboards and damaged countertops and doors. Couch smelled like BO, the bed had hair all over it. When we checked in, someone was already doing laundry in the suite -- turns out it was one of the employees, who showed up unexpectedly to get her clothes later. We ended up leaving after one night because the place is so sketchy. Management not only refuses to issue a refund, but has not returned our deposit either. They are avoiding phone calls from both myself and Expedia about these issues. I'm not sure how this place is rated so well on this site when their reviews are garbage everywhere else.

Helpful?
D
Derek
Verified booking
friends
Standard Room
Stayed in Aug 17, 2025

"Good"

6.0

Good! Nothing crazy.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 16, 2025

"Review "

6.0

First, there was no wifi network, i didn't find rhe network that was mentioned in the e-mail, my wife and my children also didn't find it The tv didn't work, probably because there was no wifi network, and even the tv didn't find the network I had to replace the pieces of wood under the bed many times because they felt down on the floor At 3h am during the night of saturday, there was a lot of people talking very loudly and they were smoking weed The patio door never close completely, we were never able to lock the patio door, there's an opening at the bottom of the door and it was there when we arrived thursday Finally, the toilet in the "bedroom's bathroom' is leaking, there was water on the bathroom's floor when we arrived thursday, the leak is behind the toillet when the water valve is opened, to avoid any further problem with the water on the floor, I put a towel and turned off the valve (when the valve is on, the toillet works correcte despite the leak).

Helpful?
G
Gerry
Verified booking
partner
Standard Room
Stayed in Aug 14, 2025

"Good"

6.0

The Unit was very clean and comfortable, Location was perfect, check in was a bit of a hassle

Helpful?
J
Joseph
Verified booking
partner
Standard Room
Stayed in Aug 14, 2025

"Good"

4.0

"Check-in" is done via email and not at all orchestrated with security. Unnecessarily difficult, a regular hotel will be easier.

Helpful?
M
Mark
Verified booking
Standard Room
Stayed in Aug 14, 2025

"Toronto stay at 12 York."

4.0

This was our first time to Toronto so we were out of sorts a bit. The check- in was very confusing. Parking was confusing. I would say the customer service aspect was lacking. The apartment was fine. It had a nice view from the 51st floor looking over Lake Ontario. There were minor things like no TV. Overall after a nights sleep it wasn’t too bad of a stay.

Helpful?
V
vanessa
Verified booking
Standard Room
Stayed in Aug 14, 2025

"Good"

2.0

This is a scam do not book

Helpful?
Q
Qiong
Verified booking
family
Standard Room
Stayed in Aug 13, 2025

"Good"

2.0

Very poor condition

Helpful?