The Bay Suites - Entertainment Dist

Room was not ready for early check in. Room was also damaged and no discount was given. Convenient location however I will not return

The location of the property was amazing but unfortunately the coffee pot was the incorrect pot for the machine and was unusable and the toaster was broken and unsafe to use and there was not an extra blanket for the sofa bed so I had to sleep with just a sheet. When I messaged management on the first day about the issues they assured me they would take care of it. They never brought me a blanket and never replaced the appliances. It was very frustrating as we were there for 4 days.

Upon arriving at the property, the staff were unaware of my reservation as I did not have a unit number or parking lot number provided to me. This lack of information was due to Expedia not supplying these details prior to my arrival. Consequently, I had to park in a different location, which resulted in an unexpected charge of $30, despite not utilizing their parking facilities. I kindly request a refund of the $30 charge, as I opted to pay $45 for parking at an alternative location. Thank you for your attention to this matter.

Close to everything we wanted

Elevators on this premises is horrible. Wait time is ridiculous just for that.

Nice apartment. Too many different steps to check in. Bathtub qas grungy. The amenities were great. Fantastic location. Very secure building. I would stay there again.

everything is good beautiful place and view of downtown and lake but the wooden floor near the kitchen was broken

The apartment was clean, well maintained and we loved the amenities. The elevator up to the 23rd floor was very difficult. It was often full and at least one elevator was down the whole time we were there. Other than that, it was a great stay

I’m not happy that Expedia did not advertise this would be a 3rd party booking and it took us an hour and a half to get checked in and up to the room, by which time we missed the entire reason for coming to stay in the city.

Floor in room was in bad condition and my 19 yr old daughter stubbed her toe very badly, it’s been a week and she’s still limping. I let the property know and no one has gotten ahold of me to rectify the situation. I’d upload photos of the floor to show but it doesn’t give me an option. I paid close to a grand for a 2 night stay, and I feel it was overpriced for the condition of the floor and the injury to my daughter. No compensation was discussed in regards to this. Not pleased at all.