Majaro Villa

i liked the room and the bed, but there was no one there to ask about the check in or check out, we almost were not able to get in cause they never send the code for the front door.

They did not have anyone to take care, there was no one to help when the entry door was blocked. They have breakfast but there was no one to ask in the morning for the breakfast and when we asked later they told us that the breakfast was bread and coffee and in the reservation says with fruit. Bad service. I dont recommend this hotel

We traveled to Tulum for a weekend trip to stay 2 nights and attend a concert at Zamna. We chose to stay at the Majaro hotel after viewing pictures online and seeing its cutesy and demure ambiance. The hotel did not disappoint. Hotel staff was friendly and professional. They accommodated us when we requested a later check out by 30 minutes. There is also a market and coffee shop across the street for essentials.

The best thing about this place is the staff, in particular Veronica. She was so friendly and helpful. Her communication was excellent and she is an all-round lovely person who helped us with lots of things including recommendations for restaurants and beach clubs, as well as booking taxis and transportation. She really made our stay a good one despite a few issues. The room we ended up in after changing rooms was large and clean. It had a very comfortable bed.

First of all this isn’t really a hotel, more like a group of Air BnB rooms and apartments. The breakfast is almost non existent- just coffee and pre-made toast from a packet. We ate breakfast in the cafe across the road most days. The rooms are nice but when we arrived we were put in a room far smaller and with fewer facilities than the one we booked online. We were moved the next day and while our new room was nice it had a few issues. The plunge pool was dirty. There were no kitchen utensils or glasses in the kitchenette. There was no shower gel. The rooms are not serviced - we were there for a week and had to ask for fresh towels half way through. Our room was on the ground floor and had no open balcony and all the windows had bamboo screens in front which made it very dark with nowhere to dry towels or swimming costumes. Also our ground floor room was right next to reception so when you were in the shower you could hear people checking in and eating breakfast right next to you. Majaro is a bit of a no mans land between the town and the beach down a very bad pot holed track. We thought we could ride bicycles around but the roads around are far too rough and the main road has no pavement/sidewalks and lots of traffic and the beach is really quite far to ride to so we decided against bicycles as it felt dangerous. We ended up hiring a car but that was very expensive. If you can get an apartment on second or third floor they looked much nicer than the ground floor rooms. I would say a car is essential for getting around. This place could be so much better if they had more staff and provided a proper breakfast in the morning and also had daily room cleaning and bed /towel changing. Really the staff and in particular Veronica made this place acceptable for us as they were so nice and efficient but it feels like the owner is scrimping and needs to provide a better service for the money they charge.

Very friendly and helpful staff, quick responses

Possibly the most comfortable hotel bed I have ever slept in. We had a suite with 2 bedroom, lounge and kitchenette. Plunge pool on the roof was great. Boutique vibes. Great little cafe opposite.

Needed a few more plates and extra cutlery for the kitchen.

We visited in February 2024 and Majaro had a bartender and chef then that made nice scrambled egg breakfasts or other basic eats. There is new ownership now, and they no longer have the aforesaid 2 team members, so only coffee and some very simple food was offered. Carlo was very friendly and said he'd be happy to accommodate us, but we did not want to be disruptive and so went to a small diner just across the street (which had terrific food!). We did interact briefly with the new owner, who seemed to be responsive.

We were initially put in a room with an outdoor shower, which did not seem to be the room that we reserved online (we had booked the same suite as our Feb 2024 stay), but fortunately, we were able to move back into that room in the second day. There was a lot of construction noise every day except Sunday, which my girlfriend did not care for; appeared that many other properties are going up nearby.

Nice building, nice rooms and decoration, clean areas.

The hotel was disappointing as for breakfast and staff service. There was never nobody at tje front desk, door always open so we didn't feel very safe. Nobody welcomed us, until we met the cleaner guy and he showed us our room. They gave us a very noisy room, relight next to tbe street and in front of a noisy hotel. Breakfast was really really poor. 2 toast with Marmelade and coffe. And melon. Not a nice presentation of breakfast, we ended up carrying our own breakfast. Rooms were ok, clean but the last day they didn't even bother to make our bed. It felt like a ghost hotel with no one to ask for something.

I liked the area, and how close it was to everything

With the breakfast was better. I picked the resort because they said breakfast included and the breakfast was only toast and jam.

Very nice stuff, friendly and helpful. Veronica and Carlo were extremely helpful

Location is pretty bad, far from the beach and area is really not safe. Roads are super choppy and no lights. Was scary to walk outside of hotel in the evening. Breakfast was a scam. Property mentions full continental breakfast while in reality it only has white bread and instant cafe. I'm gluten intolerant hence I could not eat it and although I mentioned it to the property they could not care less