Majaro Villa

The beds were comfortable. The rooms were spacious. The common pool was good. The staff were friendly. The air conditioner was effective. The grounds were attractive..

The location was isolated, especially if you did not have a car,.so much so that foot access to most restaurants and other services were almost inaccessible due to lack of street lighting and road conditions. The hotel is in an undeveloped location of the city. There were no welcoming staff on our arrival. Fortunately, one of the workers showed us where our rooms were. Dark stairways and hallways had to be navigated by our phone lights, which was treacherous. There was no hot water for two days of our three day stay. In room coffee was limited to one cup of coffee per person per stay. No drinking water was supplied in the room. Although friendly, the staff were not knowledgeable about local services, ie restaurants and were not on duty after 3 pm to help us access these facilities.

Beautiful experience. Good breakfast. Very friendly and helpful host

The property is exactly as pictured. It was intimate, quiet and secure (needed an access code for the building).

The hotel is in a place that is under construction, so that may be an issue for other travelers. There is small staff and while they are accommodating (thank you Vanessa!) I can see it being an issue for other guests who need more maintenance (housekeeping, maintenance, etc.

It was cute and a 10-15 min drive from everything. It’s very private and personable.

The roads to the property were terrible. The linen was not as clean as I prefer and housekeeping did not come and clean up.

Amazing boutique hotel! Wonderful & friendly staff (Sabrina and Veronica). The chilaquiles were the best I’ve ever had for breakfast! The only downside I had was within walking distance there is not much as they are still building up around the area. I’d suggest renting a bike or scooter.

On arrival there was no power and no wifi so I was unable to work. The hotel was unable to confirm when there would be electricity again. I booked a suite for myself and a friend with 2 beds and was given a lower category room instead of a suite with one bed. Despite not being able to fulfill my booking which I had paid for in full for the week the hotel refused to waive the cancellation fee. Booking.com also contacted the hotel to request a waive of cancellation due to breach of contract but they refused. I had to move to another hotel nearby with electricity at my extra cost. Despite numerous messages to the hotel they refused to refund any monies.

Majaro was beautiful! It was very clean, I felt safe as a solo travel , I loved having a private pool ! The rate was very good for me. The staff was so kind ! Shoutout to Jared who really made my trip special! Juanita & Veronica were also very kind & attentive.

I never received breakfast from the hotel although it says it was included with the stay. It would have been nice to have some more eatery’s in the area.. but I see it’s still being developed so I hope to see it at my next stay.

Majaro hotel has a great design, charming courtyard with a small pretty pool & lovely rooms. The stuff are friendly & doing their best. But the overall lack of management is evident. Nothing is thought-through. Bathrooms are missing bathroom mats. When body soap or shampoo runs out, it’s not refilled. We stayed for 11 nights - bed linen & towels had not been chdmged, not once. There was a kitchen with a long, beautiful island in our room & a double hob - but no kitchen equipment, not even a spoon. Breakfast is included, but it’s terrible, amateurish, the coffee is bad too. Shame that something so well-designed is run in such a hopeless manner.