Hotel Muaré Tulum Wellness and Spa

It was very peaceful and relaxing, beautiful to look at.

The rain did come through the ceiling and walls

This is a beautifully conceived hotel with lovely rooms, perfect linens, gorgeous gardens and an OK pool.

This hotel must be managed by a complete idiot! To turn such a lovely place into such a horrid circus of money grubbing and nasty front desk and concierge staff and poorly trained general staff must take quite some effort. The owners need to start firing people and I would start with the General Manager. Awful customer service doesn’t even start to cover it. Surly responses Bad advice Outright rudeness Do yourself a favour - sleep on the beach.

The place is brilliant. I think this is the one of the best hotels I have stayed in my life. You will have you own suite with backyard, and I especially like the outdoor shower. However, the location is terrible. It's far away from the center city and taking a taxi is really expensive in Tulum. If you don't mind taking a cab every day back and forth to the tourist resort, go with it for sure. It's like 20 bucks at least for any one-way trip.

The property was stunning, just like the pictures. The rooms are even nicer in person. The staff are incredibly kind and helpful and catered to all of our needs during our stay. The breakfast has a lot of variety as well. It was one of our favorite stays ever.

We liked everything.

Booked this hotel for my boyfriend’s birthday trip and it was amazing. The hotel looked exactly like the pictures it was extremely clean and very quiet perfect for couples needing a calm and relaxing vacation. It’s not on the main road so you’ll need transportation if you choose not to rent a car but everything is about 15-20mins away. Breakfast was good and is complimentary. The only down side to this was its not an all inclusive you have the option to use the temporary credit they hold to pay for things you eat or drink. Big thanks to Celso, Dario , Brian and the other bartender (sorry I didn’t your name) you made us feel so comfortable and welcomed. I’ll stay here again

The room, the facilities and the staff.

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