InTown Suites Extended Stay Phoenix AZ - Gilbert

Nothing honestly

It’s smelled like marijuana all the time, you couldn’t smoke on premises but the front office guy and a few others were smoking right out the balconies, worst customer service.

Minor maintenance issue handled quickly by staff

Hotel did not provide even basic supplies for a long term stay. Full kitchen, but no pots or pans. Would not even provide a replacement toilet paper.

The pictures online are of the only two renovated rooms at the place. We did not get one of those rooms. So the pictures absolutely did not match the room. The staff was nice but the room was terrible

It was good overall! I think I would stay here again. It smelled a little like tobacco smoke but other than that it was clean, the service was good, and I didn’t have any issues with the unit or parking my rental car on site.

The pictures on the site are not the rooms you get. Very outdated. Bed was a steel frame with an old hard mattress that massaged you with the springs. Mold around the vents and throughout the room. I did have the pleasure of company from the couple of cockroaches that I named Ned and Gina. The aroma of weed was everywhere at a place that I was told it was not allowed, guess it just wasn’t enforced. Was very happy to checkout and be on my way.

it was okay at best