InTown Suites Extended Stay Phoenix AZ - Gilbert

Definitely not the best or even close. I mean if you are on a limited budget be careful as you have to pay for your own toilet paper. Also, the light in the bathroom was out when I checked in and I was told it would be fixed by the next day…Well that never happened…Just not a nice place and it highly saturated with the smell of drugs. Front desk staff was not helpful at all and didn’t seem to care about any issues I had. 0/10, would not recommend.

My black friend visited me a few times and was treated like a criminal. They followed him when he was in the hall and glared at him suspiciously. After those visits, they made false accusations to kick me out. It was so obvious. Horrible sub-human beings running this place.

I didn't like that the room i reserved was not the room i got. I reserved a premium queen that sleeps 3, but it turns out that i got a room that only sleeps 2, for there

Nice room, bed too big for that size of room! Had the premium room. Staff told me it would be ok if I make a long term commitment next time ( at least a month) to have the bed and table/ chairs removed so I can bring in a futon and my own office desk and chair. It would open up the room tremendously!

Bed too big for small room. I would like to bring a futon next time. My own desk

I like the views

I didn't like how close the bed was to the ac

Dirty ass room smelled so bad wouldn't sleep on the bed I have pictures if u need to see them I would like most my money back

Everything

The property is sketchy. The pot smoking in rooms that carry through the vents went on as soon as the on-site staff went home at 7 pm. I had to use febreeze, air fresheners, wipe down the walls with vinegar to get rid of the smoke smell. I don’t smoke pot and the smell got on my work suits. The man who was at the desk on 8/30 didn’t discuss the check-in process and then, knowing I paid premium tried to get me to take a cheaper room. He then asked if I was between places or jobs and we could work something out! I was told I’d have weekly cleaning. After no housekeeping coming by for 9/4, holiday, the manager said my room would be worked in. By Tuesday 9/12, no housekeeping. I went to the lobby to ask and the manager insisted I leave. His approach left me uneasy so I left. A few days later I get a note on my door on Intown suite letterhead that there won’t be any housekeeping. I then had to buy cleaning products. Management also told me my room rate was going up after I was already paying the premium. I can’t believe Intown Suites would even be on an Expedia web site. I messaged with an Expedia customer service person on Monday Who told me the agreement on your site states no housekeeping. I read it. There is no mention of it. Not happy with Expedia.