Shandon Hotel

The location to Richmond train station is great.

The room was dirty. Smelled. There was people's rubbish still in the room on the floor. Missing plug sockets on the walls. The shower door was broken. It was nothing like the photos provided on booking.com at all.

Location

Staines on the carpet no toilet roll holder or toilet brush, Had a mattress protector but was all ripped and a large brown stain !!

The receptionist was helpful in providing a kettle a hairdryer and a fan.The location was very good being walking distance to the golf club

We had to walk through a building site to get to our room with rubble and dust and the noise of workmen.The room was unbearably hot and the window did not open far enough to get any fresh air.The smoke alarms were all covered and the fire escape signage was not shown but ws on the floor.There was nowhere to put any clothing or hang the towels,The lighting was inadequate to read on the bed and the carpet was not clean with multiple stains.We had to ask for a kettle and fan and the room was not cleaned after the first night.We asked to have another room but there was none available. We have written two letters regarding our conscerns but as yet we have had no reply.

Close by Richmond Station & modern interior

Traffic, loud noises during the day, building remodeling on ground floor, staff fair (check out person was rude and asking me to check out — only 5mins after 11am), check in person accommodated ground floor room available, super narrow building and stairs

Position

Booked room not available. We were transfered to semibasement room with no WiFi signal. Hot, nowhere to hang or put clothes in room or bthrm

Awful mattress, bathroom stank of drainage. Pillows yellow and very old. No attention to detail. Coffee sachets in room but no ketal

Friendly staff and very helpful when we arrived early and also allowed us to leave our luggage for a few hours after we checked out

The only little issue was that the only mirror in the room was in the bathroom.

Handy for Richmond town centre and good public transport. Comfortable room.

Stairs a bit scruffy and tap in bathroom broken. Hard to fill up kettle. Bathroom floor easily gets wet cos no shower curtain.