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9.1 / 10 Guest Rating

Hotel Pepen

Dr. Navarro 17, Tuxtla Gutiérrez, mx

Hotel Pepen - main view

About the Property

Charming Hotel Pepen in the Heart of San Cristóbal de Las Casas

Convenient Location: Situated near iconic landmarks like La Merced Church and Del Carmen Arch, Hotel Pepen offers easy access to the city's attractions.

Comfortable Accommodation: The hotel features cozy rooms with modern amenities including flat-screen TVs, city views, and private bathrooms, ensuring a pleasant stay for guests.

Exceptional Services: With a 24-hour front desk, airport transfers, concierge assistance, and complimentary WiFi, Hotel Pepen prioritizes guest convenience and satisfaction.

Experience the best of San Cristóbal de Las Casas at Hotel Pepen. Book your stay now for a memorable and hassle-free visit.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Airport shuttle
Non-smoking throughout
Daily housekeeping

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional90 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the polite staff.

Categories

Cleanliness8.7
Service9.6
Location9.3
Room Quality8.8
Amenities9.0
Value for Money9.2
Food and Beverage8.5
Overall Experience9.6

Select topics to read reviews

A
AlejandramxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 20, 2026

"Excelente Calidad - Precio"

10.0

Las instalaciones y los cuartos son muy bonitos.

Helpful?
M
Mrázek MartinczCZ
Verified booking
couple
Standard Room
Stayed in Jan 14, 2026

"Exceptional"

10.0

Čisté a pohodlné ubytování blízko centra. Spokojenost. Děkujeme.

Helpful?
H
HOPS. mxMX
Verified booking
extended_group
Standard Room
Stayed in Jan 6, 2026

"Exceptional"

10.0
Helpful?
S
SvetlanadeDE
Verified booking
couple
Standard Room
Stayed in Jan 5, 2026

"Exceptional"

10.0

Wunderschönes Ambiente

Helpful?
P
PatriciamxMX
Verified booking
couple
Standard Room
Stayed in Jan 1, 2026

"Exceptional"

10.0

La ubicación es muy buena, a 4 cuadras de la zona de andadores, puedes llegar caminando. El diseño del hotel es hermoso, es un hotel pequeño y bonito que se nota que es nuevo. La cama es muy cómoda. En el baño todo muy bien, te ofrecen lo que necesitas y de buena calidad. Además en la habitación te dejan un cobertor extra por si tienes frío. Las personas en encargadas del servicio son excelentes.

Solamente sugiero unas buenas almohadas porque las que nos tocaron estaban muy planas

Helpful?
N
Néstor AlonsomxMX
Verified booking
couple
Standard Room
Stayed in Dec 28, 2025

"Exceptional"

9.0
Helpful?
A
Angel mxMX
Verified booking
extended_group
Standard Room
Stayed in Dec 16, 2025

"Exceptional"

9.0
Helpful?
W
WalterfrFR
Verified booking
couple
Standard Room
Stayed in Dec 9, 2025

"Good"

4.0

Belle décoration originale de la chambre, mais c’est un trou à rat.

Hall de réception sans lumière très sombre. Accueil déplorable, la personne nous a fait attendre plus de vingt minutes et s’est décidée à nous donner la clef après que nous aillons manifesté notre impatience en haussant le ton. Chambre humide sentant la moisissure . Pas de lumière naturelle et éclairage très faible, impossible de lire. Wifi faible voir inexistante. Nous avons eu froid dans la chambre Au vu de notre vécu, nous ne pouvons pas donner une bonne note

Helpful?
A
AlessiaitIT
Verified booking
couple
Standard Room
Stayed in Nov 25, 2025

"Exceptional"

9.0
Helpful?
Y
yoramplPL
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Very Good"

7.0

I got a room with a very nice view of the city and mountains but I think there is only room like this . the rest are facing an inner court. and don't have a view. I requested for a a room with a view by writing to the hotel few days before my arrival in and I got it, which was nice of the stuff and I appreciate it location was good but involved around 10 minutes walk from the main squere. stuff was nice and polite but don't speak english

my room had many windows , good views, and plenty of natural light but none of the windows could be opened and in the bathroom there was no window at all. for ventilation I had to open the door. wi fi was not always good

Helpful?