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9.1 / 10 Guest Rating

Hotel Pepen

Dr. Navarro 17, Tuxtla Gutiérrez, mx

Hotel Pepen - main view

About the Property

Charming Hotel Pepen in the Heart of San Cristóbal de Las Casas

Convenient Location: Situated near iconic landmarks like La Merced Church and Del Carmen Arch, Hotel Pepen offers easy access to the city's attractions.

Comfortable Accommodation: The hotel features cozy rooms with modern amenities including flat-screen TVs, city views, and private bathrooms, ensuring a pleasant stay for guests.

Exceptional Services: With a 24-hour front desk, airport transfers, concierge assistance, and complimentary WiFi, Hotel Pepen prioritizes guest convenience and satisfaction.

Experience the best of San Cristóbal de Las Casas at Hotel Pepen. Book your stay now for a memorable and hassle-free visit.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Airport shuttle
Non-smoking throughout
Daily housekeeping

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional90 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the polite staff.

Categories

Cleanliness8.7
Service9.6
Location9.3
Room Quality8.8
Amenities9.0
Value for Money9.2
Food and Beverage8.5
Overall Experience9.6

Select topics to read reviews

A
AleksandernoNO
Verified booking
solo_traveller
Standard Room
Stayed in Aug 17, 2025

"Charming hotel"

9.0

Lovely clean comfy quiet central nice staff

A bit dark room

Helpful?
R
RodríguezgtGT
Verified booking
couple
Standard Room
Stayed in Aug 16, 2025

"Good"

1.0
Helpful?
E
EsthermxMX
Verified booking
family_with_children
Standard Room
Stayed in Aug 11, 2025

"Exceptional"

9.0

el hotel es bonito, pero el único detalle que tiene es que esta muy lejos del centro, la iluminación del cuarto no es muy buena no cuenta con cafetera para prepárate café, así tienes deseo de tomar un café tiene un costo de 30 pesos por ultimo no tiene tv de paga solo cuentan con las aplicaciones para internet

Helpful?
M
MorenoitIT
Verified booking
couple
Standard Room
Stayed in Aug 6, 2025

"Exceptional"

9.0

Habitación y instalaciónes preciosas. El trato de los empleados de 10!

Falta de un sistema de calefacción central pero nos dieron un calentador para la habitación!

Helpful?
G
GarymxMX
Verified booking
young couple
Standard Room
Stayed in May 5, 2025

"Exceptional"

10.0
Helpful?
D
DennisitIT
Verified booking
with friends
Standard Room
Stayed in Mar 14, 2025

"Exceptional"

10.0

Great rooms and location. Clean and spacious.

Helpful?
G
GiorgiaitIT
Verified booking
review category business travellers
Standard Room
Stayed in Dec 30, 2024

"Nice stay in San Cris"

7.0

The hotel is very nice and tu new, like it appears in the pics. Located a minute from the Main Street, the area felt very safe. Stuff is very kind and helpful although they cannot speak any English.

The fury blankets! They don’t give the idea they have been ever washed and the fury part is very gross. I ended up not touching/ using any blanket and nights were a bit chilly. They don’t give you a face towel or what I though was a mat is a towel instead…different habits perhaps… sheets should be definitely renewed and washed properly afterwards.

Helpful?
S
StevennlNL
Verified booking
young couple
Standard Room
Stayed in Oct 30, 2024

"Superb"

9.0
Helpful?
M
MargaretnzNZ
Verified booking
solo traveller
Standard Room
Stayed in Oct 12, 2024

"Disappointing"

5.0

I was looking forward to staying here cos it sounded a step up from my usual accommodation, but the rooms have very little natural light (& even with the lights on I couldn't see into my bags) the key didn't work (was wrong one), couldn't get on the wifi for hours, & then the toilet leaked (clean water luckily) So I was given another room (smaller) with one less window. Bed was wonderful as we're female staff. Disappointing overall.

As above

Helpful?
D
DanteusUS
Verified booking
family with young children
Standard Room
Stayed in Sep 26, 2024

"Madeline lindberg"

6.0

It was very clean, warm, and everything looked very nice for the price especially. The man at the front desk tried to be very helpful and was very nice. The rooms are stylish

Hot water took HOURS to finally come on and never even got as hot at I like. I had to change rooms because the wifi did not reach the television in my original room. The bed was a bit stiff.

Helpful?