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9.1 / 10 Guest Rating

Hotel Pepen

Dr. Navarro 17, Tuxtla Gutiérrez, mx

Hotel Pepen - main view

About the Property

Charming Hotel Pepen in the Heart of San Cristóbal de Las Casas

Convenient Location: Situated near iconic landmarks like La Merced Church and Del Carmen Arch, Hotel Pepen offers easy access to the city's attractions.

Comfortable Accommodation: The hotel features cozy rooms with modern amenities including flat-screen TVs, city views, and private bathrooms, ensuring a pleasant stay for guests.

Exceptional Services: With a 24-hour front desk, airport transfers, concierge assistance, and complimentary WiFi, Hotel Pepen prioritizes guest convenience and satisfaction.

Experience the best of San Cristóbal de Las Casas at Hotel Pepen. Book your stay now for a memorable and hassle-free visit.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Airport shuttle
Non-smoking throughout
Daily housekeeping

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional90 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the polite staff.

Categories

Cleanliness8.7
Service9.6
Location9.3
Room Quality8.8
Amenities9.0
Value for Money9.2
Food and Beverage8.5
Overall Experience9.6

Select topics to read reviews

A
AkanejpJP
Verified booking
young couple
Standard Room
Stayed in Feb 23, 2023

"very confortable"

10.0

super clean room and very kind staff

Helpful?
M
MagdaplPL
Verified booking
young couple
Standard Room
Stayed in Feb 18, 2023

"Very good"

8.0

Very good location, very nice rooms and nice stuff but it's bit cold in rooms and dark especially in the room on the ground floor

Helpful?
A
Aneth
Verified booking
Standard Room
Stayed in Feb 16, 2023

"Excellent"

8.0

Es un hotel nuevo con buena decoración y limpieza. No tiene lugar para estacionarse y el agua caliente tarda un poquito en salir, sin embargo, todo o

Helpful?
A
AlbertesES
Verified booking
young couple
Standard Room
Stayed in Feb 14, 2023

"Amazing hotel with rustic vibes"

9.0

Very cozy rooms with amazing bed and pillows. The location is perfect in a very quiet street but walkable distance to the center and nice cafes / restaurants. The hotel is super new, with a very nice design and rustic vibes.

To say something, it would be cool if they had a place to refill water bottles instead of giving plastic ones.

Helpful?
J
JaviergbGB
Verified booking
young couple
Standard Room
Stayed in Feb 14, 2023

"really great place to stay, close to centre"

10.0

clean and comfortable, really close to centre

all good

Helpful?
S
StephanieauAU
Verified booking
young couple
Standard Room
Stayed in Feb 13, 2023

"Superb"

9.0

We had room 301 , big spacious room with epic views

Helpful?
B
BeltmannlNL
Verified booking
young couple
Standard Room
Stayed in Feb 5, 2023

"Nice looking hotel but be carefull with using their stuff"

7.0

It is a nice, new looking hotel, at a good location (few blocks away from the centre). The room is spacious and has good facilities.

There is no heating and it can get cold at night. Not really comfortable to chill in your room in the evening, at day time it is okay! Also they are quite strict. The coffee machine stands on a very small table and you have to take the water container out to fill it up. At our first day one of us accidentetly dropped the container and a very small corner broke off the container. It was still working properly and you didnt even notice. We used it several times after without any problems and even noticing. They saw it while cleaning the room and questioned us afterwards like we did something really wrong. Also they charged us a crazy amount of money: 500 pesos! (checked it online and you can buy one for way less). While it was still working perfectly: we bet they don't even going to replace it. Ofcourse we want to pay something if we damaged something in our room, but this was way out of proportion.

Helpful?
J
JoegbGB
Verified booking
young couple
Standard Room
Stayed in Jan 13, 2023

"Well located and nice room"

7.0

lovely room with a nice design, lots of space, nice bathroom with a hot shower. well located within walking distance of everything we needed. strong wifi. good value for money.

although everything was lovely we did unfortunately get some bed bug bites here.

Helpful?
A
AmyauAU
Verified booking
group
Standard Room
Stayed in Jan 3, 2023

"We loved the hotel, it was really cute and the perfect place to stay in San Cristobal"

9.0

The hotel is really cute, staff are super nice and helpful, and it’s in a great location just up the road from a couple of excellent cafes

There’s no ventilation in the room, so when you shower, everything gets very steamy

Helpful?
S
SamuelkrKR
Verified booking
solo traveller
Standard Room
Stayed in Dec 31, 2022

"Very good"

8.0
Helpful?