Portal House Apartments

Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.

A hotel with amazing staff and an extremely helpful owner manager. Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer. The reception area is very well kept and the dining area, of to the right, is also. The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed. Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee. We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo! The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is. Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments. Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive. It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts. We would happily stay here again and would not bother looking anywhere else.

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.

Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.

Room spotless, staff friendly, breakfast superb

The location offered easy access to dining and nightlife of Old Towm, but is on a quiet side street. The apartment was very comfortable, with a bedroom sitting area and kitchenette if you wanted to prepare meals.

The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.

Centrally located to town square. The staff was very helpful.