Global Luxury Suites at Tribeca

I came to DC for business (3 weeks) and was hoping the listing was as described. Far from it! The apt had a strong cigarette stench all around, the couch, rugs were stained and there were blond hairs on rugs (I have black hair). The furniture has tears and stains and appliances are super cheap for the $3K price I paid. The balcony was dirty as well, the TV was not working properly, the shades did not close all the way down to have privacy etc etc. The noise (ambulances, police, fire trucks all day long) was unbearable and worse than in my hometown NYC! All this was reported to Global and nothing was done for several days. At the end only a few problems were addressed but not all and I had to endure a lot of aggravation + take time from work to wait for people to come to the apt to inspect and leave matters unresolved. This company operates under Global Luxury (Nothing luxury about the place) Suites and Churchill Living making it very difficult to communicate with them and to find the right person to get help. They use both names as business entities and I will be looking into these two companies before building my case to go to small claims (court). If you want to experience a nightmare and not enjoy your trip, this is the place for you.

Trash service

The apartment is good and spacious . The bed is super creeky and we couldn't sleep and lack of parking is a minus .. except rest all good

You all are tone deaf . No communication, no working fridge, no AC. Not luxury.

Global Luxury Resorts was a horrible organization ftom the start. First, they wanted me to sign a blanket consent for damage charges aling with a pdf of the front and back of my credit card emailed to them from some spurious email ir I wouldnt be allowed to check in. I refused and demanded a refund. They continued to send me emails and texts for my cc info. The checkin info they emailed me was incorrect. The door code to the bldg was wrong and when I finally got the concierge to let me into the bldg and let us in to the condo, the balcony door was broken and wide open and the room temp was 78 degrees with the ac not working properly. Finally, the wifi account name and pw were incorrect. All I got was an apology text. STAY AWAY FROM ANYTHING MANAGED BY GLOBAL LUXURY. they should be removed from Hotels.com.

Very nice place in a great neighborhood. Only complaints were noisy headboard on the bed, no kitchen towels, blind on balcony door that didn’t fully close, and the dishwasher needed rinse aid. But very quiet and roomy.

Not worth the money. Unit was not cleaned. Electronics weren’t plugged in and ready for use. Sheets were placed sloppy on the bed. No shower curtain or rod in the second bathroom to take a shower. Paperwork asked us to clean the unit before exiting but the cleaning fee is included?? The balcony door did not lock. Half of the power was off and had to find the breaker to reset it. It did have the space we needed as stated which was very convenient for 4 guests. Parking was easy and free on the street due to the stay being over the weekend. I was able to keep my vehicle in view from the unit thankfully it was safe. The car parked across the street from mine had their window completely busted the first night. Definitely would not book again unfortunately.

When we arrived there was no bedding for the pull out sofa in the living room (it is advertised as included and was requested). Weirdly, there were no pots and pans at all in the kitchen, but there were cooking utensils etc. The place was quite dirty. Big smear of something on the glass wall, bathroom light switch had some sort of crud on it. Sofa was a bit gross. Floor had crumbs and dust balls. Communication was poor, response slow. It took 24 hours for the bedding and pots and pans to arrive. I asked for a fee reduction for the first night, no answer. Not really relevant but the stationary bike in the exercise room was also broken. I liked the neighbourhood and the proximity to the metro was great. Don't bother with this company, there must be other short-term apartments nearby.

Everything was great. Large space for family of 5.

Booked via Expedia and the front desk had no record of my reservation. Had to sit in the lobby for an hour waiting for the booking agency to call me back with my room number, as there was no communication from them to me with any booking details. Once I was in the room, the furniture was disheveled and the mirror on the dresser was fastened using a snapped piece of 2x4 that was very visible. Overall, the room had lots of space but was a poor experience.