Luana Nai'a Inn

Was highly disappointed in this place. Place was rated a 9.6 but there were bugs everywhere both dead and alive. Millipedes and something biting us while we slept. We booked this trying to support small businesses, but it was far out of the way and not very clean. We left early due to the bugs, however the owner refused to refund us for the last 2 days. If you’re thinking of booking here, dont

Torri was the best hostess ever!!! Very friendly funny and kind!!! Always gave great adventure advice for the island!!! Breakfast was bomb with a great variety!!! Couldn’t have asked for a better experience and that’s all due to Torri!!! What an awesome nugget to find in such a beautiful place for our honeymoon!!!

Quiet out of the way location, very peaceful. Great breakfast and a pool with a view. Inn keeper was super helpful and grounds are well kept. Rooms a little warning but the price reflects this. Good place to stay in the Captain Cook area. Snorkels excursions are fantastic.

We spent 4 days at the inn. The property is beautiful, with superb views. Our room was spacious, clean and with lovely view. The host was wonderful and prepared a lovely spread each morning for breakfast. And she was super friendly too! We would love to visit again some time.

We stayed with our friends in the Ohana Cottage Suites. We can't say enough about the beauty of the property, the cleanliness and comfort of the suites, the quiet and the views. Tory, our host, was so welcoming and each morning provided the most amazing breakfasts. We are locals to the Big Island so know when a place on the island is exceptional. We will be back!

We were in Hawaii for 2 weeks staying at 3 different places. Luana was the first stay and we wanted to just stay there the whole time. It’s a beautiful inn. Tori the innkeeper is outstanding. Her cooking skills are off the charts. We met such fun people during our stay, convening each evening at the pool for sunset. I love this place. 🌺

Lack of response, no call back and poor customer service. Very disappointed in my experience. Don’t recommend unless you’re feeling like getting cheated out of your money. I’ve reached out to their customer via phone call multiple times no call back and none of my messages returned. Think it’s odd you have to make special request to bring children under 15 to stay at this place and wait for approval. I don’t recommend if you’re traveling with a family to stay here.

The view and initial sensory impact when arriving is wonderful with the pool and surrounding grounds. After that, you realize how dated and unkept the place is. You aren't told at booking that it is a vegan experience and the only breakfast you got on first day was 2 pancakes and fruit. Others similar. Very loud/old AC. Cob webs everywhere. Curtains over slider too long and dragged on floor. Shower door fell off. Trouble driving out through gate. Hosts are not the owner which leads to inconsistent experiences because of changes in staff.

I usually don’t write bad reviews but I am making an exception here. I want to be fair so I am writing a long and detailed review. Bottom line is we did not feel welcomed here and I do not recommend this B&B / inn.  Location (3 stars)The gps had trouble finding the location the first time but worked well thereafter.  It was a 5 or 10 minute drive to the shore. Restaurants were 15+ minutes away and most restaurants were closed by 4-6 pm. We did find a good Chinese restaurant Ono with good food but no atmosphere.  Property (3 stars but would have been 5 if better maintained). The property is gated and we called the number provided and Marina opened the gate remotely. After parking the car we looked around for about 10 minutes before we found the lobby. No greeting at all.  It would have been nice if Marina came out to greet us when we did not find her more quickly. When we met her and told her our difficulty she said didn’t you read our email. Not very accommodating. There was a remote in the room to open the gate and we kept it in the car. It worked well. However the entry code supplied on the email for keypad entry was incorrect and would not open the gate when entered on the keypad.  When we got back at 7 pm one evening and 9 pm on a different evening all the lights were out on the property and lobby. It was pitch black and it was very hard for us to navigate our way to our room. We were the only guests there at the time.  The room. (3 stars) Our room was facing the pool with a large glass door which was also the entry door. The air conditioning was not on so the room was very hot. The air conditioner was a small unit located high up at the ceiling so I had to step on a chair to turn it on. It was quite loud and was just adequate in cooling the room. The room was nice but full of little ants all over the counters and bathroom.The electric outlet on my side of the bed was about 5 feet away so bring a 10’ cord if you want to stay plugged in while laying down. There was a coffee maker. We had to take the toaster, paper towels, dish towel, etc  from the next room (unoccupied) as it was not supplied in our room.  There is no desk so I used my laptop on the dressing table. All in all the room was not really  satisfactory as it was full of ants. Pool (5 stars)The pool area was drop dead gorgeous. The pool was very nice and there was a sauna and jacuzzi which we did not use. The foliage was amazing.  Breakfast. (1 star) Upon arrival, Marina told us breakfast would be ready for us in the kitchen each morning.  Breakfast was a very large bowl of oatmeal with a sliced banana and a small amount of frozen fruit on top. There was no milk in the frig to add to the oatmeal and could not find sugar.  I got sugar from an unoccupied room as we did not have in our room. There was no coffee made in the kitchen either.  We wanted to eat in the pool area and there was a table there which we had breakfast at every day. We carried our ‘breakfast’ down the stairs to the pool. The table was dirty (cup rings, etc) and was not cleaned at all during our stay. No fresh fruit. We did notice the one time we were in the kitchen a big box of green grapes from costco- and were told there was no fresh fruit. Just the oatmeal and a frozen smoothie. Marina just disappeared. Not very hospitable.  Btw. Breakfast was the only time we saw anyone. Omg! The owner did make us an omelette the next day. That is when she berated us for being in the kitchen. Hospitality. (0 stars). We met the owner on day two who was in the kitchen. When my wife went up the stairs to the kitchen to get our breakfast the owner was there. She asked my wife ‘who are you?’  No hello or nice to meet you or any or any other greeting. I went up a few minutes later and introduced myself. She said her name was ‘Doctor' so and so’. Again not very friendly. When I went into the frigidare to get milk she said the kitchen was off limits and was invading her privacy or something like that. Marina was also in the kitchen and did not mention that she gave us permission to be in kitchen. btw, there was no milk in the fridge. All in all, we felt very unwelcome and will not be back nor recommend this Inn.  The great reviews were from when another innkeeper carol and kevin were there- they left the week we came.

My husband and I had a wonderful time at this property. The hosts Kevin and Carol were outstanding. We felt pampered and relaxed. The pool and the view were beautiful. The bed was comfortable and the room was spacious. We hated to leave.