WoodSpring Suites San Antonio UTSA - Medical Center

Air Con just wasn’t hitting well in my room

What I liked about property is that it’s very convenient when it comes to the location.

What I did not like about the property was that for the majority of my stay the elevators were not working.

We checked in little after4pm which is checking start time, but no one at the front desk and there is no bell or phone to call. I had to look up hotel phone # to get someone. Room was clean. But room has absolutely NO amenities from sopa, shampoo, conditioner, no dispenser, no hair dryer, no dish or cups, of course no condiments, in cabinet though it is equipped with mini kitchen like electric stove. We asked about basic amenities like shampoo and conditioner, and we were told they don't have them in stock and don't know when it will be in so go get from Walmart. Only got a soap. I never been to a hotel like this place that has absolutely nothing. Also there is no trash can in bathroom. I will say stuffs are nice and friendly. I think it's more management issue if they cannot track basic items in stock. We will not return.

I am disappointed in the fact that the hotel called me to let me know the elevators were broken and could not accommodate me,.. so I kindly said cancel my reservation, not only to receive a bill of 100 for not staying. I am highly upset.

They do not communicate

Staff were great. Elevator was out while we were there. We did find some garbage in the room, but staff quickly took care of it. Great service.

Clean, friendly and accommodating.

First put in a dirty room, went and changed it out. Going into the elevator you just knew it was going to be a dirty place. Elevator sounded terrible and it smelled like moth balls. Floors look sticky. I didn’t even stay and they didn’t even give a refund.

Good for the money