Charles Hope Apartments Brentford

Nice stay in this service apartment for 4nights. Easy access. The apartment is spacious and there is coffee machine provided. There are some utensils where you can cook your meal but no salt pepper or oil provided. Washing machine and free parking is a bonus. The service is within walking distance to train stations, there are buses around where you can easily get to London central. Tesco is not far away, just some minutes walk. Overall I think it is a nice place to stay.

Very clean nice apartment. Little hard to find at first, but once clarified the entrance easy to find and enter

Great stay.

Spacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.

I always find these apartments a great location for my work & with parking available even better. I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated. The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging. A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point

Nice and clean room

Clean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work. Everything thing looked lovely but not at all practical.

There were different strands of hairs on the bed so beddings probably weren’t changed There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am

Customer service team are excellent - second to none!

Clean and comfortable.