Charles Hope Apartments Brentford

Disastrous booking and check in procedure. After you book the apartment then the problem rally begins. You will have to fill in all kind of information including screenshot of ALL the passports of your family. Then to check in with all this complications the procedure might take you hours. There is nobody in the receptions and to find your apartment is nearly impossible. I had apartment 11 and to get there I had to take a lift to the cellar, then enter the car park, then exit via some slope and then go up spiral chairs. I am astonished that the good employee of the company was able to guide me into my apartment. The positive thing is that their phone help is good, the operators try all they can and are very helpful but somehow the management and the procedure is way too complicated. The one who is designing the procedure of checking in seems not to know what "user friendly" means. In addition to all my problems above electricity went out in my apartment and the day we left there was no hot water. Get another management is my advice.

It was nice.

거의 모든 것이 무인으로 이루어지고 있어서 대면 서비스가 불편하신 분들은 좋은 대안 같아요. 좀 걸어가면 Tesco가 있어서 음식이나 간단한 옷가지들은 바로 살 수 있습니다. 또한, 깔끔하고 1명 또는 2명에겐 넓습니다. 단기간 오피스텔 빌린 것과 비슷한 조건이고 세탁과 건조가 가능해서 출장자들에게 좋은 호텔(?)이라 생각합니다. 다만 수건이 호텔에 비해 매일 교체되는 것이 아니라서 세탁해서 써야하는 단점이 있습니다. 퇴실할 때, 쓰레기통에서 비닐을 수거해 직접 버려야 하는 것이 체크아웃할 때의 가장 큰 단점일 듯 하고 이외엔 일주일 지내는 동안 불편하지 않았습니다.

After a night in a horrible hotel, this flat was amazing. It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store. There was a washer/dryer in the unit so we were able to catch up on some laundry. We would love to stay here again if the occasion presents itself.

The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop off but no-one visiting to resolve the issue.

A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay. However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.

Beyond expectation! Very recommended. However if you travel with friends under 22, please contact them as there’s extra deposit need to be paid

We needed somewhere at short notice for our adult family and dog as our other accommodation had let us down. The booking process was a bit of a pain with documents being sent but actually it all worked smoothly, the self check in was great with a keyless access code system. The rooms were fabulous with high end appliances and spotless with loads of space. The inclusion of parking was a massive bonus. It’s about 15 mins into Heathrow by car, 1 mile from a tube and 35 mins drive into central london. 30 min drive to Wembley stadium- all of which we needed. My only criticism is the outside spaces seem rather uncared for, dead birds, cigarette buts etc and with a little work they could be a real asset. Wouldn’t hesitate to recommend.

The accommodation itself was lovely, it had everything needed & was very clean. I did need to chase for check in details, which was frustrating, but all resolved with the guest services team. Upon arrival it was unclear how to get into the right door from the car park and had to ask someone who was in the car park. The welcome information emailed suggested manuals for how to use appliances, but they were not on the website so working out how to use the TV was troublesome. The wifi & password was not the one on the website & I had to locate the hub to sort this out. Lastly the terrace was in dire need of weeding. Having said all of the above, the accommodation really is excellent and would be 100% if the communication niggles were resolved.

The craziest check-in and check-out procedure I’ve ever seen. Will never use for guests visiting me personally of for my business again. Embarrasses the UK with the hoops to jump through. Frustrating.