Charles Hope Apartments Brentford

The staff were helpful especially Leeban, who went above and beyond to assist.. The location of the property was ideal to get around by bus or train. The lobby area smelled awful! I am not sure if this was contributed to them accommodating pets and not having proper ventilation. There is no air-condition. There was no reception area to ask questions or for assistance. It was "catch me when you can" because no one was stationed on property. The rooms were not cleaned everyday as advertised. While we were there they ran out if towels to bath with.

The apartment itself was lovely, very clean and modern although the outside area could do with a clean and it was really hot in the apartment. What we didn’t expect was another couple entering our apartment whilst we were in it with a different lock code!!! I have contacted the property customer services and was advised someone would call me back yesterday to discuss but this has not happened. I’m afraid a complaint is now in process

Spoke to the people on the phone to get my pin for the key fob for the room as they didn’t send me the email with it , very confusing I had to get it over the phone , when in the room only 1 large towel for 2 people no air con they said there was a fan and there wasn’t then they sent one but it was broken no actual fan in it , room was lovely but things could of been better , the people on the phone were good though to help .

A nice walk to Twickenham Stadium...but takes an hour! You can of course take bus, train or taxi

Good location for work. Bed comfy. Close to Tesco's for provisions. Had apartment 18 on 2nd floor - next to Great West Road and did hear road noise. Lack of food options in vicinity.

The access to the transportation network. The staff were very friendly and helpful

Arjun the concierge was super friendly and really helpful even though there were a lot of crossed wires from head office. Unfortunately when we got back in the early hours and our access code didn't work the night time femal concierge was humourless and rather rude. That was the only down point. Overall a great experience and will definitely use the apartments in the future.

The accommodation itself is excellent and, if I hadn't stayed there in the midst of a record-breaking heatwave, would probably have left me with a different impression. Unfortunately, this was a record-breaking heatwave, and so trying to sleep in a room temperature of over 28 degrees was seriously unpleasant. There's no functioning air-con, and the window opens a scant inch or so. That's not enough to cool the room, but plenty to admit the noise of the trucks and 200db motorcycles that seem to make up the overnight traffic on the Great West Road. The check-in procedure is ludicrous - I had to scan my passport and debit card (I'm British, staying in British accommodation), and part with a £150 deposit. I ordered parking at £15 a night, but received no access code to get through the entrance barrier - as I discovered at 1:00 am on the night of my arrival. not only did this prevent me from parking on-site, but meant that I couldn't use the electric vehicle charging points - my principal reason for ordering parking in the first place. On checking my bank account, I see I haven't been charged for parking, but this is hardly the point. This is a modern, pleasant and well-maintained apartment block. But it's sadly let down by poor climate control and badly conceived booking arrangements.

Nice large apartments Very clean Everything brand new Helpful staff Bit in the middle of nowhere but easy access to train station

Very spacious and clean, made me think I need a longer stay NEXT time 🤗