Auténtico Vertical Playa del Carmen

Excellent service, room

Only issue was limited hot water for shower

Nice little hotel. Great area

Booked a superior suite which states king size. Apparently that is depending on availability which is not stated. We received a queen size not what I booked. Pool does not filter so is murky. Had to wait for towels to be washed. And had to ask for another roll of toilet paper. No hot water for showers. It is an easy walk to 5th ave.

Booked as listed superior room king size bed. We got a queen size bed and told it depends on availability. Not what I booked. Hotel full could not change. There is no hot water! No space for luggage. The bed is comfortable and clean close to everything but the pool looks murky.

The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.

Wonderful choice and will stay again

The Bed was on the floor. Im 61 with a recent knee replacement and it was not easy to get into the bed. The shower was cold. I stayed here before and the water was cold then too. The floor are tile in the rooms but my feet were black went i walked from the shower to the room. Not going to stay here again

No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head.

I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.