The Grand Resort and Spa

Great professional massage. Thank you Robert. Foot reflexology and head, neck, full body. Great towel wrapping and lotions used

A great place to stay. The staff are friendly and helpful. The location is perfect. It's close to the local night life, restaurants and the beach. I definitely recommend.

Amazing service! No complaints. Staff was great!

This use to be a great property but it seems like they are slipping. They are now charging for parking and have ended the happy hour. The staff is not as friendly as they use to be.

First off, we checked into our room. The room looked clean but smelled like mold, there was no hot water, the a/c wouldn't keep up at all, the drain to the shower was backing up, and the plug on the sink was broken. I can usually live with one or two of the items on the list, but decided we needed to bring it to the attention of the front desk. After speaking with them, they were kind enough to move us to another room in another building. This room had the same thing with the a/c not keeping up, my partner and I both still could smell mold, the towel bars and shower curtain would fall off the wall every time we used them, and the toilet would need to be adjusted so the tank would fill back up at every use. We thought, you know what! We will just make the best of it. We went for a walk and explored the grounds. The grounds were kept neat and tidy. All patrons were very friendly, and we felt comfortable. Day two we head down for some cocktails and pool time. The menu clearly states $16.00 per drink. We figure when on vacation and in a big city, no big deal. We order and charge to our room as the instructions say. The bartender rings it through and charges 20.00 per drink. I let it fly as I am not normally one to complain. We continued on to our 2nd drink of the day and the same went through, 20 dollar per drink charge. My husband then asks the question if the charge is correct or if we are missing something. The bartender then corrects it to 16.00 per drink. Day 3 and it was pool and cocktail time again. We are there to have fun and meet new friends. We go to order drinks and the same 20.00 per drink charge comes through. I then ask the bartender why he is charging 20.00 per drink when the menu states 16.00. His response was. It is a service fee and taxes. That is a 25% tax/service fee. This seems excessive in any world. I maybe can see it if we are in a 5 star resort, but this resort is about as far from 5 stars as you can get. We stayed a couple more days and made the best of our surroundings, meeting very great people and had wonderful conversations. We were able to get out and explore the local establishments and see the scenic views. On the final day we go to check out. They print the final bill. The number of service charges and resort fees is astounding. Plus, when you add the liquor charges up, add the fees and taxes in, they still come to well over 20.00 a drink. I asked the gentleman at the front desk about the fees and what was the deal with the drink charges. He said the fees are correct, and then showed a picture of the trip advisor website to voice any concerns. I am sad to say, we visit Florida a couple times a year. We have been to Orlando, Ft, Meyers, Sanibel Island, Miami, Clear Water, and Key West. Most of these cities numerous times. Never have we had an experience like we had at The Grand Resort for service charges. The pictures all look like you are walking into a 5+ star Grand Resort. YES! The staff is friendly and you can see they are doing the best they can with what they have to endure daily, but we will not be coming back. The Value just is not there.

The atmosphere is amazing, the clientele has been fantastic and friendly, and the overall ease at being able to relax has been perfect. Having never been to this area or south Florida, what I as an outsider would consider the “old Miami” vibe has been preserved well here, without feeling like you’re not at a modern resort either.

Great property ask for renovated room and staff is always working on something to improve

There is actually nothing to no like. But the fact that their pricing is so high makes this facility empty. It was once a place where big crowds got together. Now it's so expensive that you find yourself wondering around there by yourself. Lower the price and I'm sure folks will come back. Pools, rooms, staff are great. You have all the right tools. Make sure to use them right.

Not a warm reception upon check-in; he definitely didn't look pleased we arrived at his hotel. Room is decent, bed very comfortable. A/C very loud. No hot water at 9:30 PM and TV remote not operational. Overall, wouldn't recommend and won't return.

I’ve been coming to this resort for over 15 years. Ive been a loyal customer that comes on average 3-4 times per year for an average iof 10 nights per stay. Ever since it was purchased by a new company they have continually increased rates, offering no improvements to their amenities. Pool furniture is cheap broken plastic junk. They added happy hours but now are cancelled and they have added a bar and charge for drinks. They charge a pet fee where it was free if you stayed in the Alcazar resort. They’ve added a $25/night resort fee and now an $18/night parking fee. Crisis If I stay there in the future I will be cutting off days to accommodate my budget. So they are really cutting off their nose despite their face. Instead, they’re making. Pineapple point and the cabana resorts are excellent alternatives. Nothing like ruining a good thing.