TownePlace Suites by Marriott Oconomowoc

They messed up our reservation which caused us not to have a room.

I'm not sure how this could have occurred when I had the confirmation number that there was a room reserved.

Great property. Clean

Staff were extremely nice and welcoming, great options to relax from the pool to spacious outdoor seating including a very nice fire pit and 2 grills.

This a fairly new facility and we found it to be clean, modern, and everything in the hotel worked. The problem I had is that I needed to charge my electric vehicle. They use Chargepoint and the Marriott website does list a charging station without listing any cost for it. I have used other Marriott hotel chargers at no cost. I parked my car, plugged it in, and when I unplugged it after getting a good night's sleep, Chargepoint charged me over $28. I used about $4 of electricity at most. When we checked in, I did ask the friendly check in person if I needed to unplug it at a certain time. He said it was first come, first served and we can leave it there all night. With my past experience at Marriott hotels with complementary charging, I did not check the Chargepoint site for any pricing details. Apparently this hotel told Chargepoint to charge a parking fee for any car plugged in at their hotel. It does say that the hotel determined the price..on the Chargepoint app. This of course, is a ripoff. I brought it to the attention of the manager and basically was told that I should have looked at the Chargepoint app for pricing details before plugging it in. So, it basically cost me about $24 to park my car at a Towne Place Suites. So, if you have an electric car, charge it elsewhere and do not plug it in at this hotel. It is a ripoff. With this experience, be aware of any charges from this hotel. I am a lifetime Titanium Elite member, but that did not make any difference to the manager.

Very nice room accomations

I love the set up of the rooms and how spacious it was as well as the amenities. The bed is comfortable and room is clean and stocked with utensils and cooking utensils if needed.

continental breakfast was okay, and I could had more options and food out . Fruit was not ripe, and bananas were still green, but all in all, it wasn't bad

I prepaid for this room but that does show at check in????

The rooms are nicely sized but the room smelled like an animal - which I then noticed they allow based on the door tag you can use to notify them if an animal is present in the room . …and the next day my Platinum benefit of 4pm guaranteed late checkout was denied by the manager even though I only asked for 1pm. They claimed it was “based on avail ability” which sort of takes away the “guaranteed” part of Marriot’s marketing. I definitely won’t be staying here ever again.

Loved it!