Valtur Cervinia Cristallo Ski Resort

- Great facilities - the in-hotel ski hire room, the ski in/out, the spa, the games room ... all really great. - Afternoon tea laid on was lovely to come back to (even though we were B&B not half or full board). - The staff were very friendly and lovely, keen to help you. - Bedrooms were large (we had a family room that had a double room, a bathroom and a separate twin). - The whole property was very clean, given how any people go through it this must be a tough job!

- As a ski hotel for much of the year, there was an astonishing lack of awareness about the mountain or the skiing by the hotel staff, a training issue rather than their fault. They did not know what was open, how to ski to the hotel, what to suggest when certain lifts were closed (it was very windy when we were there) - actually the hotel is in a brilliant position for multiple options but we had to figure it out ourselves). - Most ski hotels have a screen in reception that tells you the weather report for the next day, and shows a piste map with what is open, there is nothing like this at this hotel. - Staff training in the restaurants was an issue - breakfast staff were great, but the sushi and pizza restaurant service was appalling. Wonderful food but sadly let down by the staff just not knowing what they were doing.

Quase tudo: o quarto era excelente, tudo era prático para esquiar: podia alugar-se material e comprar o ski pass no hotel. Instalações excelentes em geral e boa comida.

Permitirem saltos para a piscina pelas crianças e jovens, sem regras - a piscina era ocupada e barulhenta. Disponibilidade horária do spa e restaurantes limitada - os horários de pico estavam quase sempre reservados. O shuttle van para as pistas implicava algum tempo de espera.

Nothing

The service is just not good

I rarely leave negative reviews, but my experience at Valtur Cervinia was extremely disappointing and far from what you would expect at this price point. We paid around €820 per night for the room, which sets very high expectations — unfortunately, the reality did not match at all. The overall service felt disorganized and inattentive, and several issues we raised during our stay were not properly addressed despite multiple complaints (see pics) We also heard during night lots of noises during night (midnight/one clock) coming from upstairs. My wife also registered it cause she got up cause noises What made the experience even worse was the parking situation. We had asked day prior the check out to meet hotel manager but day of check in it seems he was not available. Personel at reception anyway indeed than excuse themself at name of hotel for NOT pleasant experience was thinking good also to also charge the planned rate for parking, with no flexibility or goodwill gesture from the hotel. This felt unreasonable and frankly unacceptable given the circumstances. It showed poor attitude and complete lack of interest for guest perspective and bad experience 100 meant nothing to me but a lot symbolically if they did. Very very bad At this level of pricing, guests expect professionalism, responsiveness, and a certain level of care — none of which we experienced. Overall, very poor value for money and a frustrating stay. I would not recommend this hotel, especially considering the many better options available in Cervinia. Pics for your review

We had absolutely amazing week in Cervinia, weather was so nice most of the week with sun and blue sky we lost only 1.5 days due to high winds but there is plenty activities when no skiing in town. Resort is so relaxing with staff so kind helpful and smiling. Food quality is out of this world seriously delicious and waiters so patient while we were deciding what to have , special mention to Pasquale in pizza restaurant who helped us to choose nice main courses.Room was clean quiet and generally resort facilities like pool and ski storage room were convenient. We loved skiing in Italy and in Switzerland when Zermatt link was opened which was gem 💎 for us so we had mix of skiing routes to choose from. It was unforgettable holiday for us ! Thank

Good choice of restaurants and a good bar

It’s a family holiday hotel so the facilities were overrun by kids. The gym is also very small for a hotel of that size