Valtur Cervinia Cristallo Ski Resort

Facilities, staff, out/indoor skiing

location ok, Hotel facility ok, F&B Manager, very professional, the only positive event.

5 stars Hotel only in the price, rest of organization is very disaster. Hotel is ok, but below same of point that disappointed me and my Family. room is to cold, only couple of hours the heater is working, we ask and reception tell us, we cannot do nothing, if you want, we give you electric heater.......not for 5 stars pool very cold, not the water, the ambient, same problem and me and my Family we run a way because my kids are feeling to cold, not for 5 stars. guest relation, when we arrive, they are explain all the facility but forget that we have Family room and we have the SPA included, discover by lucky after 4 days, but ho is training this staff? not for 5 stars. experience desk, I want to buy go and back plan maison plateau rosa, I ask if the Mattheron cabin are closed to the arrive of PR , she told me I don't know I am never go there, but ho is training this staff? she is working in experience desk need to be informed to all the question form customers, not for 5 stars. Me and my Family we coming back at 11.00 PM , I have parking ticket reserve for all the days, I live the car in front of entrance and I give the key to reception, in this moment was present 3 person, lobby was almost empty, this 3 person talking about his life, I ask this is the key of my car thank you for parking , all the person looking to me like if I ask something crazy, answer we cannot park your car please park yourself.....what???? 5 stars hotel???? the management they don't know what the real hospitality for 5 stars is ... food not for 5 stars, plus room service 15-euro extra charge for room delivery, 15 euro even not in 7 stars there are charge this.... unbelievable I stop here but are more story eventually......what I can say we will never come back.

Great location / ski in

Very small rooms, hotel is obviously overcrowded. Always have to queue- starting from waiting for check in, always queue for shuttle bus or queue to get your omelette for breakfast. To get to SPA area you have to book time slot in advance, and after 1hr they’ll ask you to leave..

To najwiekszy hotel w tej miejscowosci, jest bardzo komfortowy, ma duzo udogodnien. Sniadanie bylo bardzo dobre i urozmaicone. Ski shuttle jezdzi regularnie - to duze udogodnienie. Obsluga bardzo mila i pomocna.

Hotel ma skomplikowany uklad w srodku - nie mozna po prostu wjechac windami z poziomu recepcji na swoje pietro. Ma nieoczywisty uklad klatek schodowych, na ktorych bardzo wieje - co nie jest do konca dobre, kiedy idziesz w szlafroku do spa czy na basen. Uwazam tez, ze wejscie do spa zlokalizowane obok recepcji i blisko wejscia do hotelu jest niefortunne. Kompleks saun jest bardzo przestronny i mozna sie zrelaksowac. Jednakze sama sucha sauna jest bardzo mala - ma rozmiar sauny domowej! A to jest najwazniejsza sauna dla osob uprawiajacych sport i do niej byla niestety caly czas kolejka. Na basenie bylo za zimne powietrze - woda nie byla ciepla, a z sufitu dmuchalo mocno zimne powietrze. Dlatego szybko wyszedlem z basenu, bo nie chcialem sie przeziebic.

The good things: very comfy beds, most staff very helpful, nice spa (on the one occasion we were able to use it), good breakfasts, large comfy reception area.

The bad things: overheated and impossible to control the heat in bedrooms without opening window - lowest temp choice was 24 degrees. Very mean on the shuttle bus - ridiculous request for 10 Euros per person for lifts up and down very steep hill after 7pm. Also possible illegal, I understand, as you should have a licence to operate this service for payment in Italy. Spa booking was poor too - only one hour allowed and it was very hard to get a slot, so we were only able to use it once in four days. Check-in was slow, which was frustrating as we wanted to ski on our first afternoon. This was impossible in the end as the equipment hire shop was closed for two hours over lunchtime! Why?! Also the 'tapis roulant' lift which is supposed to take you up to the other lifts was broken most of the time we were there, so you have to either walk up the slope or wait a while for a shuttle bus. So it's not exactly 'ski out'. Bar was expensive too. Also beware that if you buy lift passes at the desk there is a surcharge. All in all rather disappointing for the price we paid.

From the moment you step into the hotel, it is impossible not to be impressed. The interiors are undeniably beautiful—elegant, stylish, and thoughtfully furnished throughout. It creates a striking first impression and sets expectations of a truly high-end experience. Unfortunately, that is where the experience largely ends. Across almost every department, the level of service falls well below what one would expect from a hotel of this calibre. The issues appear so widespread that they suggest a deeper problem with overall management rather than isolated shortcomings. The result is a stay that feels consistently underwhelming and, at times, frustrating. Some examples of this lack of service include: • Ski rental: Staff spoke inappropriately to our teenager when he attempted to change skis, following advice from his ski school. • Ski equipment: Our son was mistakenly given ski boots two sizes too large. • Experience desk: Limited knowledge and little helpful guidance offered. • Front desk: Generally unhelpful with enquiries. A request for assistance with TV mirroring was never followed up. • In-room technology: The Netflix app does not function due to incompatibility with the TV system. • Spa: Booking is required, yet we were not informed of the 15+ age restriction or the one-hour time limit when reserving for our family. • Housekeeping: Attention to detail was poor; a small amount of make-up spilled on the floor remained there for the entire week. The room was not cleaned to a good standard. • Restaurant booking: A restaurant in town attempted to confirm our reservation via the hotel. As there was no response, our table was cancelled. • Entertainment: During the Winter Olympics in Italy, the hotel’s large screen and theatre did not show the events for guests. • Bar service: Consistently slow. • Town shuttle: Messages sent via WhatsApp requesting collection went unanswered. After 7pm, the charge rises to €10 per person for what is at most a 10-minute journey, which feels excessive. In summary, while the hotel excels in aesthetics, it falls significantly short in service and guest experience. With stronger management and attention to detail, it could be exceptional—but in its current state, it does not deliver on its promise.