Sandcastle Cove Resort

The lay out wasn't bad at all. I love the ponds with the ducks and the views! Beautiful views! Some of the staff was real good. The maintenance man and the black chicken behind the desk. The new boss was nice. The two heavy set white lady were rude and not friendly at all. The dishes were not the best. The tub jets didn't work. The maintenance man did fix the dishwasher. The soap that they use for dish washer leaves a film and there no jet dry so dishes were spotty and with film. Beds are hard. Pots and pans were rusty and peeling. But over all I found out that the last manger did the company wrong so it takes time to get things back in order. The ladies behind the desk needs to talk to people with respect and not to finger point things that wasn't true. I don't like to be lied on. Saying I do drugs ect... I don't drink or do drugs at all. I told them I was willing to take a piss test anytime. I had my austic grandson with me and my son. They don't do drugs either. If you want people to come back talk to them with respect and you should get respect back. I never had any issues with all the places I travel in my life until I stayed in New Bern NC. Something about the town itself. Next time I will try a different town. I might come back but doubt it.

I placed it all in one review.

Nothing

Everything

Property was dated but served our purpose. Only minor issue was TV and internet were in service. Overall good stay.

Check in was smooth and the front desk clerk was friendly and informative. The condo was clean and comfortable. The amenities were nice. We enjoyed the indoor pool, hot tub, outdoor pool, mini golf, and lake fishing. The only negative we found was that the in condo jacuzzi tub did not work, which was disappointing to my kiddos and there were no pots or pans in the unit, just random pieces of cooking equipment. Overall, we enjoyed our stay and will be back.

We liked the surrounding and all the things that were available to do.

The stairs you had to climb outside the apartment to get in. The jacuzzi tub would have been great if the jets had worked. The remote for the downstairs TV had no back, so the batteries kept falling out and stopped working altogether toward the end. We were given the wrong internet password and code. Blinds in the large window in the living room would not come down, so they could not come down at night and close.

The accommodation was very spacious and we very much liked the set up of the house.

Furniture is old, but okay.

Unit 5031 was very clean. Two and a half baths. It has its own hot tub room and two out door deck/fresh air spaces we thoroughly utilized and loved.I felt that the place was a good value for our money and we thoroughly enjoyed our stay, over all, I only wish we would have had an opportunity to check out more of the amenities.

Drains in master bath were clogged. The sink had a very slow drain and the bathtub / shower was completely clogged, making it impossible to shower after the first shower.Tubs are oddly shaped, so the shower Head has to be pointed at the wall to not flood the bathroom, which made showering even more of a challenge. Dust the bed head boards please.

This place was a DUMP. It was dirty,it stunk. Sinks were clogged or had no stopper. Air conditioner did not work well. The card key lock was ment for inside not outside. It failed and we had to wait for maintenance to let us in. I could go on and on about how bad this place was.Over all this place was GETTO!!!!! If Expedia uses this type of place, we probably won't book with them. Complete wast of money.