THE HIGHLANDER INN

Mold, dark, rat noises at 6 am, smelly, sheets not sure if cleaned, hair in bathtub sink shower and toilet. Looks like someone was living there before we arrived.

Mold in bathroom, every single thing broken and dirty. I have never seen a place like this, its made for homeless people. No heat, toilet and sheets dirty. Please do not stay here. Have informed Hotels com to remove this property and looking for a refund

It was really bad stay.

Where to even begin with this place. Very unclean and under kept. The bed was clean so that was a plus I suppose. They also double booked our room so my friend and I had to share a bed as our double bed room was not available. They put us in a jacuzzi sweet. Surprise surprise the jacuzzi was DISGUSTING, so if you’re looking forward to that- don’t. I think our final straw was having to hear birds chirping and scratching inside the walls of our AIR CONDITIONER. Theirs nothing like sharing a room with a literal animal. Anyways, goodluck if you’re staying, the staff is very nice and so are the people but RUN if you haven’t booked for here already.

Great staff, went out of their way to accommodate our needs, very nice people! Central location, very convenient, and on the doorsteps of historical site

This hotel was very disappointing. It really needs cleaning and some updates. Everything was dirty ..even the one bath towel they given to us. Our money was non-refundable..otherwise we would have left from the moment we entered the so-called office. Would not recommend this place to anyone

When we arrived our room was visibly run down and soiled, there was an actual vomit stain on the side of the bed, table wall and floor. The tub has dirt film and pubic hairs in it. The toilet had feces all a round the edge, and there smears of what looked like spit or snot on the mirror. No towels. One roll of toilet paper and dust everywhere. Then when checking the sheets we found food crumbs under it on the mattress as well as visibly dirty sheets. Manager said he would t refund us then changed his mind and said we had to go through our booking and he would approve the cancellation without a fee.

It is far away from Niagara Fallsview, around 40 minutes walking distance from Motel.

The room is dirty and untidy. Bedding and towels have blood stains. No heater , when we try to call the office no one is answering. The neighbours are very noisy and they smoking and picking in front of our room around 4-5 am . We get out from the room around 7 am because we can’t endure the coldness. I will never go back and never recommend to any one else.

Really horrible. The room had very less lighting I think they have done that purposely so we cannot see how dirty everything is. Tables were filled with dust even the floor was dirty.There was bugs in the bed and the towels smelled bad. I stayed only for a night. The place didn't even had a mirror. Such places of stay should be removed from booking app. Its a request. We are coming from far by trusting such booking app so there is a responsibility for you people to ensure the comfort of your customers.