Waterfront Boutique Suites

The problem wasn't the location, space or amenities. The problem is that this isn't a hotel, more like a badly run airbnb. Getting into the room was difficult, communication was difficult. Even at 545pm bed unmade and food and garbage everywhere. Room wasn't cleaned until 11pm.

My whole family enjoyed staying at this place. Awesome view and very easy and quick check-in.

Property was okay.. some reviews made me nervous however the stay was not as bad as I anticipated. TV didn’t work, one light fixture didn’t work, and I payed for 2 beds and a pull out couch but the couch did not pull out whatsoever, aside from that the place was decently clean and easy to get into. Overall I’d recommend if the stay is affordable but definitely would not pay an excess amount for a sub-par apartment.

Great Property! One of the best in Toronto!

It’s convenient and close to all places where i wanted to go

Communication horrible. Booked panoramic view condo on IceBoat Terrace. Gave instructions for a townhouse type property near Iceboat Terr. It was late at night. Dirty towels in tub, 3 huge bags of garbage left out, an unmade bed like someone slept in it. Just terrible. I had booked this for an out of town client. Disgusted. The owners refused to compensate based on this because I booked a ‘non-refundable’ rate. No apology from them. They ask for a copy of your photo ID, perhaps they give the property based on your race. They likely already booked the Iceboat property on another platform but didn’t update Expedia.

Did not stay here as the host called age yet booking was confirmed through Expedia and said it wasn’t available for the dates I booked. I was then told to contact Expedia for a refund. However, Expedia doesn’t return messages and loop continues with no refund yet. I will not use Expedia ever again for booking. There is always a problem.

Do not book this property! The person/group who runs it, Arshad Ameen Malik, will demand a $450 security deposit be e-transferred to them before they release the check-in information. It has been 2 weeks, with over 30 text messages and 15 phone calls, and I still have not received it back. Expedia should be ashamed to be in business with these crooks. *Edit - I called Expedia and they were able to get ahold of this "company" and facilitate my refund. Thanks Expedia! I should note that the "company" did withhold $20 for "processing fees", so they are still a bunch of crooks!

I am extremely frustrated with our stay at Waterfront Boutique Suites from November 14–17, 2024. We booked the "Panoramic Room," advertised as a premium 3-bedroom suite for up to 12 guests, but instead received a worn-out 2-bedroom condo with only two beds and one working shower—forcing two of us to sleep on a couch. Thank goodness we didn’t have 12 guests! Communication was a disaster. Despite confirming details weeks in advance, we only received check-in info after arriving in Toronto. They demanded a $450 security deposit via e-transfer with no clear terms. As soon as we paid, the check-in details were sent. After 27 phone calls and disputes, the deposit was returned only after threatening legal action. We paid for early check-in, but the room wasn’t ready until standard check-in time. The process was confusing, involving off-site lockboxes with strange instructions like “Don’t bother security—they won’t help,” and warnings that contacting the concierge could result in cancellation. The room was nothing like advertised, and no resolution was provided when we reached out. The $5,000 cost was completely unjustifiable for the quality of the accommodation. Though the location was great, this place is a huge disappointment. Do not book here.

This is not a hotel. They take your deposit and never refund it. We left it in the exact condition we found it and they stole $450 from me. Communication is terrible and the place needs updates. You have to get the key from an office with unclear instructions. DO NOT WASTE YOUR MONEY