Ajul markets itself as a luxury, all-inclusive resort, but our stay proved otherwise. While the design was clean and modern, I wouldn’t call it luxurious—just new. And while our experience wasn’t outright terrible, it certainly wasn’t what you’d expect from a resort claiming to be high-end.
From the moment we arrived, it was clear this place caters to families with young children. Kids were running around constantly, which made it feel more like a playground than a peaceful retreat. If you’re looking for a romantic or relaxing luxury getaway, this is not the place.
We were five people and originally booked a Deluxe Bungalow with a private pool—a key factor in our decision. Upon check-in, however, the hotel changed our room last minute, calling it an upgrade. The “upgrade” had us sharing a pool with about five or six other rooms, and honestly, it felt like a downgrade in every way. When you promise privacy and deliver a communal experience, that’s just bad service.
The hotel is fairly new (I was told it opened in 2022 or 2023), but even so, we found black mold in our shower. That’s not what anyone should expect—let alone accept—at a resort that claims to be luxury. Proper daily cleaning should prevent this.
And then there’s the food situation. The resort has two restaurants that are supposedly included in the all-inclusive package. However, no one tells you in advance that you must book through an app the moment you check in. Naturally, by the time we arrived, all restaurant slots were fully booked for our entire 3-night stay. When we asked the front desk for help, we were told the restaurants are a “separate department” and there was nothing they could do. Seriously?
Eventually, we managed to secure a reservation at Ambrosia, the Italian restaurant, and it was honestly one of the worst dining experiences I’ve had at a resort. The menu listed a complimentary starter from the house—it never came. Our antipasti arrived, but both the first and second courses were brought out at the same time. One dish (a salmon) never arrived at all, and no one came to check in or ask how our meal was. We ended up leaving early because it was clear nothing else was coming. The staff was polite, but the service was disorganized and unprofessional.
The food itself? Also disappointing. I ordered the king prawns (36€ à la carte)—burnt to a crisp. My brother’s filet mignon tasted like fish, likely grilled on the same surface as seafood. This isn’t acceptable at a high-end restaurant. Honestly, the buffet food was far better than what we were served at the “fine dining” restaurant.
To make matters worse, just after we got to our room, staff walked in while we were inside to put down rugs and hang curtains—something that could’ve and should’ve been done before check-in. It felt like no one was prepared for our arrival.
There are also adult and kids’ activities offered, but every single one requires a reservation—and again, you’re not informed about that until you arrive, meaning most things are booked up already. It creates a sense that you’re constantly too late for everything the resort offers.
Final thoughts:
• Would I call this luxury? No.
• Would I return for a romantic escape or adults-only retreat? Absolutely not.
• Would I recommend it to families with children under 12? Yes. There are plenty of child-friendly activities and entertainment, and they’d likely enjoy it.
Rating: 3 out of 5 stars.
Ajul should rebrand itself clearly as a family resort—not a luxury experience—so expectations can align accordingly. If they were more transparent, improved service quality, and communicated essential booking information in advance, the experience could be significantly better
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