The Palms - Seraya Shores Retreat Bali

Beautiful setting and family friendly

No air con

There is a nice place nearby—Warung Chic restaurant, which was a relief for us, and we spent most of our time there. Good food, a relaxation area with loungers by the pool by the ocean, and a clean bathroom. I never thought I would look for a bathroom outside my hotel.

Don't be fooled by the pretty pictures on the website. We stayed in the Seabreeze Villa. We expected the property to be quite old, but we did not anticipate it being so dirty. FILTH, DIRT, DUST, and COBWEBS - there are no words to describe it. It looks like the staff hasn't cleaned the place for at least a year. The bed materials were stained, and there was an unknown black powder on them. We observed that this powder was falling from the straw roof onto the room. It's a disgusting feeling when you're lying down or sleeping and black dust is falling on you. It was simply everywhere. Inside the drawers, there was dust and cobwebs—clearly, no one had cleaned them. Additionally, there were many cobwebs and dust on the ledges, curtains, and around the bed area. There are also gaps between the doors and windows, allowing mosquitoes to enter freely. The internet was not working during our stay. Despite having WiFi with a good signal, we couldn't connect. After contacting the staff, they asked us to connect to a different TP-link network, but unfortunately, there was no signal in the room, so I had to go outside to use the WiFi. Opening or closing the bathroom door requires a lot of strength. As a man, I struggled with it. The bathroom is semi-open, which has its charm, but it was also very neglected. A dirty, moldy mat (foot towel), streaks in the sink, bathtub, and on the mirror made it unpleasant to stay there. I just wanted to have a shower quickly and leave the resort for the entire day. The pool is also past its prime, but I didn't have high expectations other than a clean mattress for the sun loungers. Unfortunately, there were no mattresses for us, so I asked the staff for some. He brought us mattresses, but they were dirty, and when we pointed this out, he ignored us and put them on the loungers. This was the worst facility in 10 years of using booking.com. I don't know how there can be so many positive reviews, suspicious.

Just the location near to the sea

Privacy and safety in the room also not even toilet paper in toilet,,

very comfortable and helpfully service