Momoyama

I was amazed with everything at Momoyama! We were quite surprised actually that a three star hotel was providing such exceptional food and service that you may expect from a more highly rated hotel. The service was kind, attentive, and overall really good. The food was 9 courses or so of food I would imagine a Japanese emperor would have eaten. It was tasty and the staff made the best effort to explain the menu to us and for us to have the best stay at the place.

That we didn't have the opportunity to say thank you to the chef personally, haha

We had the half board option so amazing 9 course dinner and huge breakfast. Lovely setting amongst natural surroundings. Onsen facilities very relaxing. Room was huge and very comfortable. Free shuttle to and from accom much appreciated and needed as it's located a little way from the town centre. Great views from outside viewing area

No issues.

Outstanding food, great onsen, elevated location, garden view from room and with breakfast. Shuttle back to Matsumoto station.

Slightly out of the way which is an mixed blessing. Accessing by bus and walk was fun.

Everything, the shuttle service, a delightful host, fantastic reception and staff, the accommodation and food were beyond excellent. The setting is delightful.

Nothing

We very much us enjoyed our three night stay here. The situation is breathtaking, with views across the mountains and a beautiful, utterly charming 80 year old garden that goes up the hillside. The rooms were spacious, as were the public spaces - with lots of statues and pictures on show. The ryokan is quite a way from the station, but the owner runs a shuttle service to the Town Centre and to the local bus stop. The food was excellent, very tasty and exquisitely presented. The junior staff members were charming and eager to help. The building itself needs a little attention but the food, help from the staff and wonderful setting easily outweigh any small blemishes.