The Black Swan Inn

Room comfortable and clean

The climb up the stairs was severe Car parking far from convenient with cases to carry Very basic amount of tea coffee and tea supplied

Clean but basic rooms in a town centre location

It is exactly a pub with rooms. It's a small pub that has loud, live entertainment at the weekends.

Pretty much everything - we stayed two nights rather than the five we paid for and were glad to move on

Location

To many stairs

Friendly staff, very helpful and kind. Location; close to inexpensive parking. Room nicely decorated. Multitude of rooms/bars with different ambiances.

Though it states two restaurants and snack bar open daily 0830-2030. No food available (had to fine alternative arrangements for supper and breakfast).

There was absolutely nothing to like about this hotel other than the staff.

The website boasts a family run pub with a freshly refurbished kitchen. It goes on to display restaurant opening times and gives pictures of a lovely, pub/restaurant. When I arrived, after a 14 hour day, and having driven some 700 miles in between meetings, I found a dirty, smelly pub that does not serve food. When I questioned this I was told the kitchen was closed down months ago. The Manager even checked the website in front of me as he didn't believe what I was telling him. So, not even an option for breakfast, despite Booking.com saying this is an option at the premises. Still, they continued to charge me £100 for the night, but I was so tired I just paid. I then got taken to a room that was not fit for a hobbit. Tiny, smelly, and floor boards that felt like they were going top give way. A door lock that didn't keep the door closed properly (unless you got it just right) and a shower that you had to run around in just to get wet. I went out to find some food (thank god for Wetherspoons at 20:30, still serving food). When I returned to the pub at 21:30 it was CLOSED. All in darkness and locked up. Completely unbelievable. Please avoid this place like the plague, because I'm sure it's where the plague may have started.

Room waa clean

Music in bar a bit loud

Location

You had to go through bar,to go up to room, but worse still the two lots of stairs were narrow and twisted. You had to watch your head on some bits of the ceiling. 1st room TV didn't work, so have us another room but toilet wouldn't flush at all. We weren't told the hotel was getting renovated and the stairs were dangerous.. To me the bedrooms we were in were a dangerous place to be if there had been a fire. You could not have got out a window. It was rooms 3 and 4 . We were given. If I had known the lay out of the hotel I would never have booked it. The stairs were so bad we struggled to get out bags up. The staff were nice but in saying that they never got the toilet sorted so we had to flush with buckets of water. If we had had our friends with us they would never have managed the stairs and we would have had nowhere else to go. We were seven hours by car from home and very tired, so we are completely disappointed., not happy at all. Look forward to your reply. Lillian Nicolson, Roy Irvine Have video for evidence.