Swan Hotel & Spa

Staff were attentive especially whilst we were enjoying some nibbles from the lounge menu downstairs by reception.

The room we had was at the top of the staircase, people coming up and down the stairs, conversations outside of the room from other guests, banging doors and children playing outside the room, running up and down the corridor.

The space and the antiquity. Gallery restaurant a splendid room

Staff very pleasant but service was a little slow in the evening

The location & cleanliness. A touch of luxury & room was fantastic.

We had a rather unfortunate experience in the restaurant when a guest’s dog was sick. Not the dogs fault as the owners were feeding her rich food. However, I feel dogs shouldn’t be allowed in the actual restaurant. The rooms & bar fine. The staff dealt with the situation very professionally & couldn’t apologise enough. It was purely the fault of the owners & they didn’t even offer to clean it up. They walked away & left your staff to deal with it. Not the sort of thing we expected when we were paying good money for our meal to celebrate my husbands birthday & retirement.

Everything ! The food and service and ambience were all excellent. The absence of piped pop music in the dining room was greatly appreciated. So many hotels spoil the experience by playing music that is not to everyone's taste. At the Swan Hotel, Lavenham, they got it right.

There is nothing to complain about - this hotel is very well run and all staff members were immensely courteous at all times. Other hotels could learn from the Swan experience.

Lovely hotel and location. My room was stunning.

Unfortunately when I went down for breakfast by myself, it took approximately 1hr to get my coffee & breakfast. The staff were polite, however they forgot to put my Coffee through 3 times and when I asked for a cooked breakfast but to have no mushrooms, the breakfast came with mushrooms on the plate. Unfortunate as the staff were polite and apologised.

Staff were very helpful and friendly. Catered well for vegetarians and food was delicious.

There is nothing not to like about The Swan. We have stayed here many times, and will continue to. It is a wonderful start to the year, lots of cosy nooks by fireplaces, the rooms are wonderful, the spa is relaxing and the food is superb. The staff are all lovely too. Highly recommended.