Uno Hotel Rose and Crown Tonbridge

Lovely olde world charm.

Could do with a little upkeep in some areas.

Toilet didn't flush. Bed very uncomfortable VERY noisy in the hallway Would have liked the offer of help with my bags - I am 63 years old with a dodgy hip

Location

Room was a poor standard, rusty radiator wall paper peeling off of wall generally poor standard of room. Bathroom very dated poor water flow, taps wrong way round.

The location

Dirty room, breakfast inedible way overpriced and not a honest reflection of what is advertised.

De vrouw die ons 's avonds laat incheckte was heel vriendelijk.

De kamer, de hygiëne, het feit dat er maar 1 badhanddoek was, de thermostatische douchekraan geen koud water gaf. Bij het ontbijt de Hashbrown nog bevroren was, de appelsiensap niet aangevuld werd...

The staff were very helpful and the location was great!

Where the hotel is situated in Tonbridge High Street

The hotel very much is crying out for a refurbishment. We were in the annex by the car park. The single bed in my room was awful, you could feel every spring, no sleep the first night.I complained in the morning and they kindly moved me to a different room. Bar shut at 10pm,very dark and rowdy,I will not be booking this hotel again

NOTHING!!!!!!!!

EVERYTHING. THIS HOTEL IS ASBSOUTLEY FILTHY AND DISCUSSING, NEVER IN MY WHOLE TIME OF STAYING HOTELS AND BB HAVE I EVER EXPERIENCED A PLACE LIKE THIS. I BOOKED 4 DAYS AT THIS HOTEL, FIRSTLY THE PICTURES ON BOOKING.COM DO NOT REFLECT THE STATE OF THIS PLACE. ON ARRIVAL THE ROOM I WAS GIVEN WAS DIRTY HAD NOT BEEN CLEANED AND THE BED HAD A HUGE DIP IN IT. I ASKED TO BE MOVED TO ANOTHER ROOM, THE RECEPTIONIST TOOK ME TO SHOW ME ANOTHER ROOM WHEN WE ENTERED THIS ROOM WAS ALSO FILTHY THE BED WAS NOT MADE IT HAD NOT BEEN CLEANED, I REFUSED THIS ROOM, SHE THEN PROCEEDED TO TAKE ME TO ANOTHER ROOM, AGAIN DUSTY, NOT HOOVERED AND WHEN I CHECKED THE BATHROOM THERE WAS PUBIC HAIR ALL OVER THE FLOOR AND DIRTY COFFEE CUPS IN THE BATHROOM SINK. I REFUSED THIS ROOM ALSO. THE 3RD ROOM SHE SHOWED ME SEEMED TO BE THE BEST OUT OF A BAD BUNCH THAT WAS AVAILABLE AT THE TIME. I WAS CONTENT WITH THIS AS I HAD HAD BEEN DRIVING ALL DAY AND HAD A VERY IMPORTANT COURSE THE NEXT DAY AND JUST WANTED TO GET SETTLED. THE SHOWER IN THIS ROOM DID NOT WORK SO I COMPRISED AND JUST THOUGHT IL WASH IN THE SINK FOR NOW. I WENT TO BED AND FELT VERY ITCHY I WOKE UP TURNED THE LIGHTS ON AND THERE WERE INSCECTS OF SOME KIND IN THE BED CRAWLING ALL OVER THE PLACE. I THOUGHT THEY WERE BED BUGS. I HAD A MELT DOWN AND AT THIS POINT BECAME VERY DISSTRESED. I COULD NOT EVEN SHOWER TO GET ALL THE BUGS OFF OF ME. I QUICKLY PACKED UP ALL OF MY STUFF AND WENT TO RECEPTION TO COMPLAIN, BY THIS TIME ITS 11PM IM TIERD AND VERY UPSET. I LOOKED FOR AN ALTERNATIVE PLACE TO STAY BUT NOWHERE WAS AVAILABLE. I COMPLAINED TO RECEPTION STAFF AND TOLD THEM WHAT I HAD FOUND, AND I ASKED THEM IF THEY WANTED TO SEE THE PHOTOS AND VIDEOS THAT I HAD TAKEN AS PROOF. THEY SAID NO. AND ASKED WEATHER I WANTED TO MOVE ROOMS, AT THIS POINT I FELT I HAD NO CHOICE IT WAS LATE I WAS TIERD AND I HAD 14 EXAMS TO SIT THE NEXT DAY. RECEPTION STAFF TOOK ME TO ANOTHER ROOM.