Uno Hotel Rose and Crown Tonbridge

The location was good. Room was a decent size

Saw staff on the first day, then nobody was around, even when checking out. Listed amenities were not in the room despite the flier saying otherwise, again no staff being around meant we couldn't get anything. Didn't see anyone working the bar at any point and no idea of who to approach for breakfast or anything either. Shower was very temperamental, scorching hot and freezing cold back and forth. Rack for the towels only had one full size towel and the rack itself is scalding hot, no warning. The building is not that secure, you walk in through the front and straight up the stairs, check in was further back meaning the upstairs could be accessed by anyone at any time. The window was a full size window which opened fully onto the back of the property, along with other rooms and windows which didn't feel safe leaving it open when needed The room got very hot even with the window open, no fan or air conditioning so that's fun... You hear everything from every other room, stomping feet, slamming doors etc. we were above the main door so all we heard was that slamming at all hours whilst the room above were possibly a marching band practicing. The room was dirty, thick dust, unclean toilet, grime. Toilet didn't even fully flush properly. Wifi was iffy on connecting too so that was a pain. No Netflix on the tv as advertised. Some plugs in the room didn't work Main light at the doorway was broken and 2 lights on the ceiling in the room. No safe in the room, safe required staff, again, no staff around.

The staff was very nice and well spoken

The room i got bitten all over my body

We paid £129 for our twin room which was overtired with breakfast but was not included. The property and bedroom we stayed is was not what was advertised on Booking.com. When we asked to complain the receptionist provided us with an email address that did not exist, the email address online does not work. There was used towels in the bathroom, only one channel on the tv, stained sheet, mouldy walls, rust. Please see the pictures of the room advertised and the room we got below.

Free WiFi, free parking if you register the car at the bar. Friendly staff, comfortable and clean room

The room was too hot, the heating was on and we couldn’t open a window to let in some air.

Location in the high street was ok

Very expensive £120 for a dated room double room, the shower was next to useless had to hold the shower while you shower, the step Up to the bathroom was dangerous in the dark, the city view lol was the side of the hotel, bed was small not enough pillows