Riize Boutique Hotel Worcester Self Check-in City Centre

Bed was comfy, shower hot

No working wifi or tv on arrival. Took many messages and a full day to rectify the problem through a room change. No ability to talk to anybody directly.

Good position and bed comfy

Stairs

I arrived to check in at 11:30pm, after collecting my key and heading to my room. The fob did not work on the door and would not open, it was late and I was tired and just wanted to get to bed. Nobody was there to help me so I went on the live chat for assistance and they sent me to manual codes for the door but both did not work. After about 15-20 minutes of trying things they gave me a code for the room downstairs. I paid for a Queen room and the alternative room downstairs had a much smaller bed that what I was expecting. In the morning before checking out I went for a shower and must say it was terrible, although it was warm the pressure was non existent and I might as well have stood under a tap. I have tried to speak to someone about a refund or some compensation but there is no communication coming back to me hence leaving this review, I would always give someone the chance to make it right before leaving a negative review. But overall I was really disappointed with the experience and would stay clear.

Everything

Good breakfast and nicely furnished room. Good location and easy parking.

No batteries in the TV remote, no Staff available on the 24/7 chat and no WiFi at the top of the building (Room 4), so not all as promised, and the rooms are not cheap when compared to a reasonable budget hotel where most things work and you can get hold of reception. Tried to get a response before putting review on, but owners obviously not too interested in the feedback.