El Roble Nature Hotel & Lagoon

The staff was nice and friendly.

The beds are very uncomfortable, the mattresses are old and need to be replaced to new ones, also they were covered in plastic and this makes noise every time you move. We got the room in front of reception desk and we could hear all the noise from outside such as people talking in the middle of the night, cars parking due to the windows aren't good sound isolated. The price/service comparison is unfair.

I recently had the pleasure of staying at this hotel for several days, and overall, it was a wonderful experience. The location is quiet and peaceful — it often felt like I had the entire hotel to myself, aside from a couple of brief encounters with other guests. The tranquility was a major highlight for me. One of the standout features of the hotel is its direct access to the beach. You can walk right downstairs from the hotel to reach the shore, which is such a nice perk. I also noticed they have kayaks available, though I didn’t get a chance to use them. It’s a great option for guests looking for some beachfront adventure. I was fortunate to receive an upgrade to a large room with a terrace, and it was absolutely fantastic. The extra space and the terrace added so much to the experience. It’s those little touches that make a stay feel special. The staff at the hotel were incredibly helpful and attentive. Both the lady and the gentleman working there went out of their way to assist me. A special shoutout to the gentleman who helped me secure a taxi at 4:00 AM. Thanks to his help, I made it to the bus station on time — though the bus ended up being late (classic bus experience, right?).

One area where I think the hotel could improve is the availability of snacks and drinks for purchase. They do provide water and coffee, which is appreciated, but there were times when I really wanted to buy some snacks or drinks and found nothing available. It feels like a missed opportunity for the hotel, as selling simple items like chips, nuts, energy bars, sodas, or seltzers would be easy to stock and maintain. This would be such a convenient addition for guests who want a quick bite or drink without having to leave the hotel.

the location is amazing with direct access to the lagoon and 5 minutes away by car from Bacalar center, we loved our stay here, people were super nice!

The access to the fabulous lake. Two free kayaks. The lady at the reception was friendly (only Spanish speaking).

Everything was worn down and not maintained. Not even clean. Incuding the sunbeds (with holes), the kayaks (dirty), the sheets (with stains and holes). The platform to enjoy the lake is only 2 by 3 meters - we were lucky that we were the only four people there. No food facilities on walking distance, so you need a car/taxi. Definitely not worth the price. (At first it did not seem possible to pay by creditcard. In the end we could pay by creditcard).

Clean rooms. Nice access to the lagoon

Nothing, our room was canceled d/t electricity issues??🤔and they offered to change to a different hotel! My son was disappointed for the downgrade

Nothing our room was canceled

The location is amazing! Sunsrise is the best!