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7.7 / 10 Guest Rating

Palace Hotel

Boma Road, Mbarara, ug

Palace Hotel - main view

About the Property

Luxurious Garden Oasis
Experience a stay like no other at Palace Hotel, where luxury meets tranquility in the heart of Mbarara. Garden Retreat: Unwind in our lush garden or socialize in the shared lounge. Indulge in delectable cuisines at our restaurant and bar. Convenience at Your Fingertips: Enjoy 24-hour front desk service, airport transfers, room service, and complimentary property-wide WiFi. Explore the picturesque surroundings with popular hiking trails, or opt for seamless travel arrangements with our car hire services. Your lavish getaway awaits at Palace Hotel. Book now for an unforgettable experience!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Garden

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.7
Very Good164 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great value for money.

Categories

Cleanliness7.8
Service8.3
Location7.8
Room Quality7.7
Amenities7.3
Value for Money8.2
Food and Beverage6.8
Overall Experience7.8

Select topics to read reviews

J
JuliadeDE
Verified booking
couple
Standard Room
Stayed in Jun 19, 2026

"Gut"

8.0

Gute Lage, Gartensitzmöglichkeiten, gutes WLAN

Helpful?
O
OlgacdCD
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Exceptional"

9.0

The staff were very outgoing and helpful

The shower position compare to the toilet and the absence of a window in the bathroom.

Helpful?
A
AtuhaireugUG
Verified booking
couple
Standard Room
Stayed in May 26, 2026

"Excellent"

8.0
Helpful?
W
WimbeBE
Verified booking
solo_traveller
Standard Room
Stayed in May 5, 2026

"Excellent"

8.0
Helpful?
A
AsankalkLK
Verified booking
extended_group
Standard Room
Stayed in Apr 28, 2026

"Overall, the place was okay for the price. It offered good value, and the stay was generally comfort"

6.0

The location was excellent, and I really liked the room. It was comfortable, clean, and well maintained.

What I didn’t like was the receptionist’s attitude. She was not greeting us or smiling, and I’m not sure why. It made the welcome feel less friendly and professional.

Helpful?
C
Chaudhari VikasugUG
Verified booking
solo_traveller
Standard Room
Stayed in Apr 18, 2026

"Exceptional"

10.0

Calm and peaceful place. Very good and friendly staff.

Nil

Helpful?
S
SarahdeDE
Verified booking
solo_traveller
Standard Room
Stayed in Apr 15, 2026

"Excellent"

8.0
Helpful?
W
WOJCIECHplPL
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Good"

5.0

No comments

Not clean

Helpful?
J
JamesgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Apr 1, 2026

"Very relaxed staff… take that as a good or bad thing"

5.0

The location is quiet and there was a decent breakfast in the morning. In particular there was one member of staff who seemed really happy and welcoming!

The staff were quite non-communicative - it’s like you would ask a question to them and it would seem like they’re ignoring you. The room was also not particularly comfy - very dated, and six thin windows which meant I could hear everything happening from the next building. I saw a mouse/rat come into my room from outside too. Honestly it was a bit disappointing overall.

Helpful?
M
MiroslavczCZ
Verified booking
couple
Standard Room
Stayed in Mar 25, 2026

"Excellent"

8.0

Klidné místo blízko centra. Výborná snídaně.

Helpful?
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