Canvas by Mitsis Cretan Village

I recently had the pleasure of staying at the Mitsis Cretan Village Hotel, and I must start by giving a big thank you to the Pinkwave animation team. Their shows were amazing and truly added to the enjoyment of our stay. It is a pity that they only have two shows a week. These performances are much more engaging and enjoyable than those by external entertainers, as we have no connection to the external acts. The animators we meet during the day are the ones we come to watch, and their familiarity makes the shows even better. I would love to see more shows from the Pinkwave team in the future. The hotel staff were some of the nicest I have ever encountered. A special thank you to Dimitris for his help with our luggage and to all the reception staff who made us feel so welcome. The team at the main bar were incredibly kind, and I cannot forget to mention the wonderful Mrs. Popy and Sir Nagy from the pool bar who made our time by the pool extra special. Overall, my stay at Mitsis Cretan Village Hotel was fantastic, thanks to the exceptional animation team and the wonderful staff. I look forward to returning soon!

I really liked the fact I could pre book the a la carte restaurants from the UK before arriving and received confirmation for each one. The staff made the hotel and were all very polite and helpful, could not fault the service. I liked the location of the room, the gardens were nicely kept and there was a lovely little patio with table and chairs which we used to sit at in the afternoons. We were extremely lucky to be offered an upgrade to the Royal Mare next door into a luxury suite with a private pool. It was a lovely experience and we felt very honoured. Everything was arranged for us for the last 3 days of our stay, including transferring us there and back.

The room we booked was so dated it should not have been allocated. The door was difficult to lock, it came out of it's frame a few times which the concierge had to help with. There was a shower in the bath which was very old and wobbly. The entertainment was not good at all, it would be better to have professional acts every night rather than the inhouse team putting on shows. Good for kids but certainly not for adults! Need beach shoes due to sharp shingle. More English channel options.

Really good location with very friendly staff was an excellent hotel

The location was excellent, unfortunately the recent storm that they had has taken half the beach but I’m sure it’ll be rebuilt. The hotel was typically Grecian. The food in the main restaurant and speciality restaurant was excellent.

The crew was very helpful with gluten free food for my child.

The staff was friendly and willing to help, but incompetent. The food was varied.

We were here from September 17th, 2023 to September 19th, 2023. This hotel is a typical tourist trap that advertises with old pictures. Some of the customer reviews are probably bought. It may also be that some guests don't want to admit it and put a good face on it. Nobody looked really happy there. We actually booked for a week. After 2 days we were fed up and left. (1) The drink selection was ridiculous. Nothing was fresh. The beer tasted bland, the wine was horrible and cheap. (2) The entire property was old and run down. It gave the impression that something had been built with EU money at some point and that it had been left to fall into disrepair ever since. It's like trying to cash in as long as you can. (3) The fitness room was an imposition. No disinfectant, contaminated and broken devices. We almost hurt ourselves because some parts were already so rusty. (4) Most of the things in our room were broken. Here's a brief overview of the bathroom, just as an example: Broken tiles, exposed pipes, crawling ants on the floor, unclean water, no functioning ventilation. (5) The room service stole money from us that was on the table. She wasn't supposed to go into the room because we had a "Do Not Disturb" sign on the door. When we reported it to the reception, they said succinctly that the cleaner probably thought it was a tip. (6) We rent bikes. These were so worn out that you could push through the rusted spokes with your thumb. The rest of the bikes were no better. I'm sure that the management will respond and appease this review. But there is nothing nice to talk about here. The entire complex would simply have to be demolished and rebuilt.

We had an absolutely fantastic holiday in this all-inclusive resort in August 2023. We booked it directly via Booking.com. It is fully set up in Cretan style, also inside the rooms. This provides a very cosy atmosphere. Big plus is the direct access to a beautiful and clean private beach. No road splitting pool area and beach area - always direct access. The pools are sufficiently big to accommodate for all guests, with plenty of pool bars and an ISO certified cleanliness and safety protocol implemented. Food and drinks are really good (quality wines are from Mitsis owned wine cellars near Athens) and the all inclusive formula is well implemented in this resort. Last but not least to mention the people: they made our stay into an absolutely wonderful experience. Special thanks to Elena, Emilia and Catarina from the main restaurant and to Poppi and Nagy (the Resort's multilingual cocktail Master and our personal favorite bartender :-) from the cosy pool bar. And of course there is the Pink Wave International Animation team - absolutely outstanding, fantastic amazing evening shows and daytime entertainment! Thank you Robert (wow what a choreography!), Valentina, Filip (Mr Gasolina), Barbara (Bobbi!!!), Federico (One More Time), Alessandro, Emma, Maysam (our favorite and a great example to our daughters) and Jada.

The only point of criticism is the Italian animation team (Veraclub). They take over from the International Animation Team a few days of the week. Unfortunately they only run Italian spoken events during the day and present their evening shows only in Italian with mostly Italian music and references to Italian pop culture, thereby excluding the other international guests. These days you feel more like being in Roman Village instead of Cretan Village.